CX Partner – Business at NCBA Group

Job Description

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The new NCBA has harnessed the power of both NIC and CBA to create a bank that brings together the best of both worlds from cutting edge mobile banking to good old-fashioned relationship management; from scalable business banking to financial services that grow as your business does; from best-in-class choice of products to investment solutions tailored to your specific needs.

Job Purpose Statement

Responsible for overseeing adherences to service quality standards across various divisions within the Kenya Subsidiary for both back office teams and customer facing teams in order to determine if the customer experience services provided across the bank network are meeting set quality standards. Additionally, the CX Partner is responsible making recommendations to improve the quality of service/processes.

Ideal Job Specifications

Academic:

University degree Upper 2nd Class Honors or 3.0 GPA

Professional:

Proficient in use of relevant MS Office applications and statistical packages. Certification in Quality Assurance an added advantage Quality Assurance experience an added advantage

Desired work experience:

At least 5 years working experience in a customer service environment.