Graduate Trainee – Software Engineer

Job Type: Internship / Graduate Trainee
Experience Level: Entry Level (0–1 year)
Department: Engineering

Job Summary

We are seeking an ambitious Graduate Trainee – Software Engineer to join our dynamic fintech engineering team. This role offers hands-on exposure to software development, system monitoring, API integration support, and quality assurance. The ideal candidate is tech-driven, curious, and eager to learn while contributing to real-world digital financial solutions.

Key Responsibilities

Technical Support & Issue Resolution

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• Provide first-line technical support by troubleshooting and resolving software and system issues.
  
• Log, track, and document incidents while ensuring timely escalation to senior engineers when needed.
  
• Monitor live systems, error logs, and operational performance to ensure platform stability.
  

System Monitoring & Maintenance

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• Support monitoring of transaction flows, system uptime, and background processes.
  
• Assist in identifying performance bottlenecks and proposing optimization opportunities.
  
• Perform minor configuration updates and maintenance tasks under guidance.
  

API Integration Support

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• Assist internal teams and clients with API integration processes.
  
• Work with developers and product teams to ensure proper API documentation and testing.
  
• Troubleshoot integration issues and provide structured support during client onboarding.
  

Testing & Quality Assurance (QA)

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• Participate in feature testing, bug detection, and regression testing.
  
• Execute manual test cases and provide clear feedback to QA and engineering teams.
  
• Help maintain and improve test documentation and QA processes.
  

Documentation & Knowledge Management

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• Prepare and update internal documentation, FAQs, and troubleshooting guides.
  
• Document recurring issues, solutions, and best practices.
  
• Maintain accurate records of test results, changes, and system updates.
  

Collaboration & Agile Participation

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• Work with Product, QA, Customer Success, and Engineering teams to resolve issues quickly.
  
• Participate in stand-ups, sprint planning, and retrospectives while learning agile workflows.
  
• Support basic code reviews, debugging, and research tasks under supervision.
  

Requirements

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• Bachelor’s degree in Computer Science, Software Engineering, IT, or related field.
  
• Internship experience (0–1 year) in software development, technical support, or related areas.
  
• Basic understanding of JavaScript and Node.js is an added advantage.
  
• Familiarity with REST APIs, JSON, and web services.
  
• Strong problem-solving, analytical, and communication skills.
  
• High attention to detail, professionalism, and accountability.
  
• Willingness to learn, adapt, and grow in a fast-paced fintech environment.
  
• Exposure to fintech or payments technology is an added advantage.
  

Who We Are Looking For

A self-driven, curious, and proactive graduate who:

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• Loves solving technical problems
  
• Learns fast and adapts to new tools
  
• Works well within a collaborative engineering team
  
• Wants to build real products used by thousands across digital financial ecosystems
  

Application Process:

Qualified candidates are encouraged to submit their resume and a cover letter outlining their experience and qualifications to careers@orchidhr.co.ke by 27th December 2025