Head of ICT

Key Responsibilities

1. ICT Strategy & Leadership

• Develop, implement, and manage ICT strategies aligned with the organization’s business goals.
  
• Provide leadership and direction to the ICT team, ensuring high performance and continuous improvement.
  
• Drive digital transformation initiatives to enhance efficiency, customer experience, and automation.
  

2. ICT Infrastructure & Systems Management

• Oversee installation, configuration, and maintenance of all IT hardware, software, networks, and communication systems.
  
• Ensure optimal performance, scalability, and security of core systems including credit management systems, databases, and digital platforms.
  
• Manage system upgrades, vendor relationships, and IT procurement in line with set budgets.
  

3. Cybersecurity & Risk Management

• Implement and monitor robust information security measures to protect data, systems, and networks.
  
• Lead cybersecurity initiatives including threat monitoring, incident response, penetration testing, and disaster recovery planning.
  
• Ensure compliance with relevant ICT policies, laws, and regulatory requirements such as Data Protection guidelines.
  

4. Systems Support & User Training

• Provide oversight for helpdesk operations and timely resolution of IT issues.
  
• Ensure proper documentation of systems, processes, and disaster recovery protocols.
  
• Coordinate user training programs to enhance system utilization and digital literacy.
  

5. ICT Governance & Compliance

• Develop and enforce ICT policies, standards, and procedures.
  
• Ensure data integrity, backup, and business continuity plans are maintained and tested regularly.
  
• Conduct regular IT audits to assess system effectiveness and identify improvement areas.
  

6. Innovation & Continuous Improvement

• Identify and implement new technologies that can improve operational efficiency.
  
• Support development of digital products including mobile apps, customer portals, and CRM tools.
  
• Analyze ICT trends and make strategic recommendations to management.
  

Requirements

Qualifications & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field.
  
• Master's degree in IT, Data Science, Cybersecurity, or Business (added advantage).
  
• Minimum 7–10 years of experience in ICT, with at least 3 years in a leadership role.
  
• Experience in financial services, banking, microfinance, credit systems, or fintech is highly preferred.
  
• Strong knowledge of:-          
  
• ICT infrastructure, networking, and cloud technologies
  
• Cybersecurity frameworks and best practices
  
• Database management (SQL, Oracle, etc.)
  
• Core business applications (ERP, loan management systems, CRM)
  
• Data protection and regulatory compliance
  

Key Skills & Competencies

• Strong leadership and people management skills.
  
• Excellent problem-solving and decision-making abilities.
  
• High integrity, confidentiality, and professional ethics.
  
• Strong project management and vendor management skills.
  
• Ability to work under pressure and deliver within deadlines.
  
• Clear communication and stakeholder management skills.