Installation Supervisors (16 vacancies)

Job Location: Nairobi, Mombasa, Kisumu, Eldoret, Nakuru

Job Purpose

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

Responsibilities

• 
  
• Coordinate with dispatch for daily appointments for the installers
  
• Coordinate the transportation of material and stage for installers to the customer's' premises.
  
• Ensure 100% successfully completed job tickets as scheduled by the installers
  
• Track job ticket status to close leads
  
• Manage installer clusters to ensure the minimum objective of 2 installations per day is feasible
  
• Approve additional installation material beyond standard kit or collection of additional installation payment from customer
  
• Ensure all installers have KYC Kits to complete customer on-boarding + Toolbox for physical installation work
  
• Ensure accessories and device collection is done from assigned stock pick up point as needed by the installers
  
• Reconcile inventory and accessories picked vs deployed by installers
  
• Daily tracking of team members attendance in gate meeting and prospects logged requirement
  
• Daily tracking of lead closure and installation fulfilment
  
• Design PJP (Route plan) within territory + conduct one gate meeting/ day with assigned Installers to ensure ways of work governance metrics are in place.
  
• Reconcile paid tickets not fulfilled within 24 hours and call customer/ installation head for closure
  
• Provide Reports of Works done with the corresponding time sheet for daily submission.
  
• Sign off return/ refund on failed customer acceptance of installation
  
• Tracking job ticket status
  
• Supervise completion of tasks within the allotted time frame for the installers
  
• Responsible for onboarding and training the installers
  
• Conduct performance Management of the installers
  

Qualification

• 
  
• Networks, Technical or electrical or equivalent qualification
  
• Professional Qualification in Project Management Techniques
  
• IT Literacy and business education, an added advantage
  
• Able to operate in a performance driven organization
  
• Strong troubleshooting abilities
  
• splicing and racking abilities
  
• Customer focused
  
• Problem-solving skills
  
• High personal standard and goal oriented
  
• Excellent interpersonal skills
  
• Excellent and effective communications skills, both orally and in writing 
  
• Negotiation and Advocacy skills
  

How to Apply

Send your CV to talentsourcing@sheerlogicltd.com by 9th December 2025. Clearly indicate your preferred location.