IT SOFTWARE/SYSTEM TRAINER – SENIOR TRAINER

JOB TITLE: IT SOFTWARE/SYSTEM TRAINER – SENIOR TRAINER

NATURE OF JOB: FULL TIME

SALARY: KSHS. 40,000

JOB LOCATION:WESTLANDS

DUTIES AND RESPONSIBILITIES

• Lead and oversee the planning, coordination, and facilitation of user training sessions across multiple departments.
• Design, develop, and refine advanced training materials, user manuals, reference guides, and e-learning modules tailored to diverse user groups.
• Evaluate the effectiveness of training programs through participant feedback, performance assessments, and system usage analytics.
• Provide mentorship and guidance to Intermediate Trainers to ensure consistency and quality in training delivery.
• Work closely with implementation, support, and technical teams to align training objectives with evolving system functionalities.
• Gather and analyze feedback from trainees and stakeholders to identify gaps and recommend process or content enhancements.
• Prepare comprehensive training reports and performance metrics for management review.
• Offer advanced post-training support, troubleshoot user issues, and serve as a key resource person for training-related queries.
• Contribute to continuous improvement of organizational training frameworks and methodologies.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in Education, Information Technology, Business Information Systems, Computer Science, or a related field
• Over 5 years of experience conducting user training or capacity-building sessions, preferably on software or digital platforms
• Proven expertise in translating technical concepts into practical, easy-to-understand training content
• Strong communication, presentation, and leadership skills
• Demonstrated experience in mentoring or supervising training teams is highly desirable
• Ability to manage multiple training projects simultaneously and ensure timely delivery
• Proficiency with learning management systems (LMS) and digital training tools is an advantage
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