Marketing Assistant
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New
Job summary
The Marketing Assistant provides practical support across the company’s customer acquisition, communication, and business development activities. The role is designed for an organized minded individual who can help keep day-to-day promotional activity, customer information, enquiries, and marketing support processes running smoothly
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - Afternoon Shift
Applicant Location:
Nairobi, Kenya
Job descriptions & requirements
• Previous experience in a business support
customer service
sales support
communications
or administrative position.
• Experience preparing professional written materials for customers or internal colleagues.
• Confidence working with contact databases
business systems
spreadsheets
and digital tools.
• Some experience supporting promotional or customer-facing activity.
• Good working knowledge of standard office software.
• Strong written and verbal communication skills.
• Good organizational ability and attention to detail.
• The ability to manage several routine priorities and meet deadlines.
• A willingness to learn new systems and working methods.
• College degree from an accredited University
Main Responsibilities
- Assist with the preparation and delivery of company campaigns, promotions, events, and customer communications.
- Draft and update routine business content, including presentations, product information, announcements, customer emails, and promotional materials.
- Maintain the company’s online presence by updating approved content and scheduling regular communications.
- Support the preparation of materials used by sales and business development colleagues.
- Record incoming enquiries and ensure they are passed to the appropriate person for follow-up.
- Maintain accurate customer and prospect information within company systems.
- Update contact records, activity notes, follow-up dates, and opportunity information.
- Help prepare customer lists, contact groups, and campaign records.
- Assist with routine communication to prospective and existing customers.
- Monitor incoming messages through agreed channels and direct them appropriately.
- Help coordinate meetings, appointments, webinars, exhibitions, and other business events.
- Prepare basic activity reports for management, including enquiry volumes, response rates, customer activity, and campaign results.
- Support the upkeep of company templates, image libraries, promotional stock, and other business materials.
- Carry out basic research on customers, competitors, and market developments.
- Liaise with external suppliers such as designers, printers, photographers, or event providers when instructed.
- Provide general administrative support to the commercial team.
- Undertake other reasonable duties that contribute to customer service and business growth.
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