Monitoring Evaluation Learning and Accountability Coordinator – HDP & Emergency at Danish Refugee Council (DRC)

Job Description

The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organisation founded in that works in more than 30 countries throughout the world.

Overall purpose of the role: 

Under the supervision of Head of Programs, the Monitoring Evaluation Accountability and Learning Coordinator will Lead on MEAL activities for Emergency and HDP programs across the country operation

Duties & Responsibilities:

MEAL capacities and commitments

Apply and adapt DRC MEAL model and the relevant Building Blocks and guidance to the local circumstances and corresponding projects and programmes, in their area of responsibility. Identify and plan for the human resources, financial resources, and time needed to carry out MEAL activities in their area of responsibility in line with DRC guidance. Apply DRC guidance with regards to GDPR and data protection in their area of responsibility, specifically for MEAL related data. Liaise with relevant internal counterparts responsible for data protection.

Results Monitoring and programme quality support

Engage in and support quality throughout Project Cycle Management, in line with DRC guidance and division of labour, accommodating external requirements and internal evidence needs, including the Global Results reporting. Specifically, coordinate development and adequate maintenance of MEAL plans, indicator tracking tools and other relevant tools for the area of responsibility. Participate in and contribute to (as appropriate) project Kick-off meetings, Quarterly Review meetings and Close-out meetings in order to highlight cross-project components aimed at replicating good practices and strengthening synergies between projects or programmes. Coordinate roll-out results frameworks and monitoring processes and tools at the right level (Global, RO, CO, field and project levels). Coordinate the development of appropriate monitoring, tracking and reporting systems, tools and templates that enhance monitoring of program outputs and quality, Value for Money, generate quality evidence on program outcome and promote and ensure use of data for decision-making processes. Design, refine and deploy data collection tools which combine quantitative and qualitative methods in the area of responsibility. Plan for, coordinate and quality assure the field data collection and field monitoring processes and tools. Coordinate the application of ethical principles in the field work, including with regards to DRC Code of Conduct and in line with Safeguarding protocols and SOPs. Plan for and perform data quality assurance in data collection, data entry and data processing in the area of responsibility. Coordinate processes and protocols for data protection, storage, sharing, and security in the area of responsibility. Coordinate the analysis and reporting of MEAL qualitative and quantitative data collected in line with internal information needs and external reporting obligations.

Accountability

Coordinate and implement different mechanisms for community engagement and feedback in monitoring, evaluation, accountability, and learning in the area of responsibility. Coordinate the design and implementation of accountability systems for DRC projects, and Community Feedback Mechanism more specifically, working closely with the Emergency Manager as well as the Humanitarian Disarmament & Peacebuilding Manager. Build the capacity of staff to plan and implement effective accountability systems for the country programme. Ensure actions are followed to up close the feedback loop and ensure all complaints are processed in a timely, safe and accountable manner. When relevant, liaise with HQ, coordinate with CO management and support COs team during CHS certification audits, CHS self-assessment processes and follow-up to the improvement plan.

Evaluation, analysis and learning

Coordinate (as apropriate) the analysis, evaluation, and research for data-driven evidence and use in the area of responsibility. Support utilisation of results for better planning and decision making; and share knowledge and learning for improved programming within DRC and beyond, within the area of responsibility. Translate MEAL findings into organisational learning; plan and implement learning events and design appropriate learning products. Regularly present the key MEAL findings and feedback to the supervisors, and when relevant to the Senior Management Team for further development. Coordinate evaluations in compliance with DRC evaluation policy, from development of ToRs, to advising management on approval of final report, to dissemination of evaluation. Coordinate (as appropriate) analysis, interpretation and communication of the MEAL findings externally, in the area of responsibility. Perform other duties as directed by the Head of Programmes.

Technical Competence in at least three of the following domains (not all):

System vulnerability analysis or PCMA and system resilience (particularly being able to respond to displacement needs or mitigate risk of displacement due to climatic events and/or conflict) Use of CVA in emergency response and preparedness (as crisis modifier) People-centred or human-centred design to systems Self-reliance programming for the forcibly displaced Financial inclusion: expansion of access to savings, loans and insurance beyond VSLAs to include banks, insurance companies and other FSPs who can spread and deepen financial inclusion beyond the scope of donor funded interventions. Agro-pastoral livelihoods: improvement and diversification of agro-pastoral livelihoods in the context of adaptation to climate change and the need to build long term resilience. Livestock value chain development: support to pastoralists to improve long term productivity and income from livestock through adaptation and switching to alternative livestock value chains. Business development and SME start up / expansion: growth of grassroot businesses through access to financial services and linkages to private sector companies and investors. Youth and women’s economic empowerment: supporting youth and women to acquire new skills and opportunities to generate independent income, particularly in displacement contexts and with an urban focus.

Experience and Knowledge

Essential

Minimum 3 years of relevant work experience in monitoring, evaluation, accountability and learning of humanitarian or development and peacebuilding programmes. Experience working with International NGO’s, UN agencies, line ministries and/or local authorities in migrants/refugee settings and/or emergencies. Proven experience in effectively working with a variety of donors’ requirements including ECHO, EU, DFAT, GIZ, OFDA and UN agencies (as required). Strong understanding of monitoring, evaluation, accountability and learning principles and processes, including database management, reporting etc. Demonstrated experience with DRC Core Sectors. Proven understanding of mix-methods approach, research methodologies and the nature and use of evidence, including participatory methodologies. Demonstrated understanding of Core Humanitarian Standards (CHS) and ability to apply accountability and ethical standards in everyday work. Advanced skills in design, implementation and quality assurance throughout data collection process and specifically software, such as Kobo Toolbox, ODK, CommCare and others as relevant. Very good skills in analysis frameworks, with data analysis for quantitative and qualitative data and communicating evidence. Experience of working with or providing support to partners and/or a partnership model of working, when relevant. Good skills in supporting organisational learning in programmes. Proven facilitation and training skills with diverse audiences of NGO practitioners. Demonstrated ability to work and deliver under pressure, within budget and time constraints and to manage team priorities. Excellent skill in MS Word, Excel, and PowerPoint and Office. Ability to inspire and apply critical thinking in everyday work; promote and contribute with constructive critique. Demonstrated experience and motivation to learn on the job and advance in the role. Very good verbal and written communication skills, ability to adjust communication to various stakeholders and audiences. Full professional proficiency in English

Desirable

Knowledge of ArcGIS/QGIS, NVivo (or other qualitative analysis software) Fluency in Swahili or any of the language of communities (Somali, Turkana) Experience of working in insecure environments and of security management; when relevant. Experience in developing/ guiding information management systems for large humanitarian programs, as relevant. Experience in statistical software, SPSS, R and visualisation tools such as PowerBi. Certification in an Advanced MEAL programme/course

Education

A bachelor’s degree in relevant field (international development, social sciences, statistics, public health, etc.) + at least 4 years of relevant experience A master’s degree in relevant field + at least 4 years of relevant experience

Language: 

English (fluent) Swahili (fluent) (desirable) Local language (desirable)