Operations Manager (International Commodity Trading)

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Job summary

We are looking for a hands-on and structured Operations Manager to lead our Nairobi operations. This role requires someone who can lead a team, solve problems effectively, build clear processes, and simplify complex operations while ensuring smooth daily execution.The role extends beyond the Kenya market and involves managing international supplier

Min Qualification: Bachelors Experience Level: Executive level Experience Length: 5 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Kenya

Job descriptions & requirements

Key Responsibilities
•    Supervise, lead, and support the operations team on a daily basis
•    Manage workload, ensure proper coverage, and drive team accountability
•    Act as the main point of contact for operational issues and resolve them efficiently
•    Lead cross-functional coordination with internal departments (trading, treasury, trade finance…) to design, align, and implement         efficient operational processes
•    Ensure processes are clearly communicated, understood, and consistently applied across teams
•    Act as a bridge between teams and management, ensuring smooth communication, alignment, and execution
•    Design and implement clear, structured processes; continuously simplify and improve workflows
•    Oversee shipment execution end-to-end (containers, trucking, bulk & breakbulk)
•    Coordinate with international suppliers, clients, and various service providers.
•    Ensure accurate system updates, documentation, and payment follow-ups.
•    Ensure strong and consistent use of operational systems to support accurate execution, reporting, and process control
•    Monitor stock movements, reconciliations, and operational controls
•    Ensure compliance with local (Kenya) and international regulations
•    Train, guide, and develop the team to improve performance and clarity
•    Proactively identify issues and implement sustainable, long-term solution


Requirements

Degree in Logistics,International Relations,Commerce or Trade
•    Excellent communications skills, spoken and written.
•    Very strong system and IT capability & experience
•    3–5 years’ experience in operations with proven leadership experience. Supply chain, logistics, multi-commodity experience helpful.
•    Proven leadership experience (team supervision / management)
•    Strong problem-solving skills with a hands-on approach
•    Ability to create clear processes and drive their implementation across teams
•    Strong ability to work with systems, understand operational workflows, and use system data to improve process efficiency and control.
•    Experience with international logistics and multi-country operations.
•    Familiarity with shipping lines, 3PLs, and transport coordination.
•    Knowledge of local and international regulations.
•    Experience in stock management and operational controls.
•    Strong ability to communicate and influence across different levels and departments.
•    Highly organized with strong attention to detail
Familiarity in Trade Finance,Banking,Supply Chain,Systems is an added advantage

Profile

•    Structured, proactive, and solution-oriented
•    Strong leader with a hands-on mindset
•    Able to drive alignment across teams and ensure execution
•    Clear, confident communicator across all levels
•    High sense of ownership and accountability
•    Comfortable working in a fast-paced, international environment


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