Key Responsibilities
• Supervise, lead, and support the operations team on a daily basis
• Manage workload, ensure proper coverage, and drive team accountability
• Act as the main point of contact for operational issues and resolve them efficiently
•
Lead cross-functional coordination with internal departments
(trading, treasury, trade finance…) to design, align, and implement efficient operational processes
• Ensure processes are clearly communicated, understood, and consistently applied across teams
• Act as a bridge between teams and management, ensuring smooth communication, alignment, and execution
• Design and implement clear, structured processes; continuously simplify and improve workflows
• Oversee shipment execution end-to-end (containers, trucking, bulk & breakbulk)
• Coordinate with international suppliers, clients, and various service providers.
• Ensure accurate system updates, documentation, and payment follow-ups.
• Ensure strong and consistent use of operational systems to support accurate execution, reporting, and process control
• Monitor stock movements, reconciliations, and operational controls
• Ensure compliance with local (Kenya) and international regulations
• Train, guide, and develop the team to improve performance and clarity
• Proactively identify issues and implement sustainable, long-term solution
Requirements
Degree in Logistics,International Relations,Commerce or Trade
• Excellent communications skills, spoken and written.
• Very strong system and IT capability & experience
•
3–5 years’ experience in operations with proven leadership
experience. Supply chain, logistics, multi-commodity experience helpful.
• Proven leadership experience (team supervision / management)
• Strong problem-solving skills with a hands-on approach
• Ability to create clear processes and drive their implementation across teams
•
Strong ability to work with systems, understand operational
workflows, and use system data to improve process efficiency and
control.
• Experience with international logistics and multi-country operations.
• Familiarity with shipping lines, 3PLs, and transport coordination.
• Knowledge of local and international regulations.
• Experience in stock management and operational controls.
• Strong ability to communicate and influence across different levels and departments.
• Highly organized with strong attention to detail
Familiarity in Trade Finance,Banking,Supply Chain,Systems is an added advantage
Profile
• Structured, proactive, and solution-oriented
• Strong leader with a hands-on mindset
• Able to drive alignment across teams and ensure execution
• Clear, confident communicator across all levels
• High sense of ownership and accountability
• Comfortable working in a fast-paced, international environment