Operations Manager

Key Responsibilities 

1. Customer Experience Management 

• Welcome clients and ensure a warm professional experience  
  
• Manage bookings, appointments, and walk-ins efficiently to optimize service flow 
  
• Handle client inquiries (in-person, phone, and digital platforms such as WhatsApp/Instagram)  
  
• Address customer concerns promptly and escalate where necessary to maintain high satisfaction levels 

2. Operations Coordination 

• Oversee daily operations to ensure services run smoothly and on schedule
  
• Coordinate therapists and technicians to ensure optimal productivity
  
• Monitor service timelines and manage client flow to minimize waiting time
  
• Support implementation of standard operating procedures (SOPs) for consistency and quality  

3. Inventory & Supplies Management 

• Track usage of beauty products, tools, and consumables  
  
• Maintain optimal stock levels and coordinate timely reordering  
  
• Work with suppliers to ensure cost efficiency and timely delivery  
  
• Monitor product quality and proper storage standards  

4. Sales & Revenue Support 

• Support upselling of products and services by guiding clients on suitable options
  
• Track daily sales, reconcile transactions, and maintain accurate records 
  
• Assist in implementing promotions, packages, and loyalty programs
  
• Support achievement of revenue targets through effective coordination and reporting 

5. Administrative & Reporting Duties 

• Maintain accurate records of appointments, sales, expenses, and inventory
  
• Prepare operational reports, daily or weekly as required 
  
• Support payroll inputs (e.g attendance, commissions, etc.)
  
• Ensure proper documentation are maintained  

6. Social Media & Client Engagement Support 

• Assist in responding to online inquiries and bookings via social platforms
  
• Support basic content coordination (before/after photos, promotions, updates)
  
• Engage clients through follow-ups, reminders, and feedback collection
• Hygiene, Compliance & Ambience Oversight
  
• Ensure cleanliness, hygiene, and safety standards are consistently maintained
  
• Monitor overall ambience; cleanliness, lighting, and presentation  
  
• Ensure compliance with health and safety guidelines relevant to the beauty industry  
  

Ideal Candidate Profile 

We are looking for someone who is: 

• Highly organized with strong multitasking ability  
  
• Customer-focused with excellent interpersonal and communication skills
  
• Proactive, reliable, and solution-oriented  
  
• Detail-oriented with strong administrative and coordination skills  
  
• Tech-savvy and comfortable using booking systems, POS, and social media platforms 
  
• Passionate about the beauty and wellness industry  

Qualifications & Experience 

• Diploma or Degree in Business Administration, Hospitality, or a related field
  
• Relevant experience in an operations managerial role (preferable experience in a beauty  parlour or spa is an added advantage)  

*Salary: KSh 40,000 (Consolidated Gross)