Travel Consultant

Tembo Wild Limited is a premier destination management company specializing in luxury travel experiences across Africa. We offer highly customized vacations tailored to the unique needs of families, couples, groups, and solo travelers. At Tembo Wild, we pride ourselves on the deep personal connection we build with our clients – spending time to understand their specific interests to ensure every trip we design is truly exceptional.

The Tour Consultant is responsible for the visionary planning, development, and seamless implementation of Tembo Wild’s luxury tourism products. In this role, you will act as a travel architect – devising sophisticated travel options and managing complex logistics by coordinating with high end hotels, airlines, and ground transport providers. As a specialist in African travel, you will provide expert guidance to clients, recommending premier destinations and the most efficient modes of travel. Whether suggesting an exclusive escorted tour or designing a complex, tailor -made itinerary, the Tour Consultant ensures that every separate element of a client’s journey fits together perfectly to deliver a life -changing travel experience.

● Curate bespoke tour itineraries in direct response to client inquiries, ensuring each journey is uniquely tailored to their specific interests and luxury standards.

● Design and innovate new travel products to expand the company’s portfolio, identifying unique experiences that align with the Tembo Wild brand.

● Assist in the creative evolution of existing trips , refining routes and activities to ensure they remain fresh and transformational.

● Expertly compute costs for customized tours , ensuring high -value pricing that is accurate and sustainable.

● Respond to luxury travel inquiries with exceptional professionalism, whether via phone or written correspondence, acting as an expert advisor on African destinations.

● Provide insightful travel advice , guiding clients on the best destinations, travel timing, and logistics to match their personal preferences.

● Convert inquiries into confirmed bookings by building trust and demonstrating deep knowledge of the African tourism landscape.

● Manage bookings with external service providers , including premier hotels, specialized drivers, and professional guides.

● Coordinate complex travel elements , including ground transport and internal flights, to create a seamless experience.

● Act as a key liaison between the company and our network of high -end suppliers to maintain service excellence.

● Serve as the primary point of contact for guests while they are traveling, providing a high -touch "concierge" style of service.

● Provide 24/7 on - call support to handle issues or emergencies outside of normal office hours.

● Maintain professional flexibility to assist with any additional tasks or projects required by management to ensure business success.

● Academic Background: A University Degree in Travel, Tourism, or Hospitality Management is mandatory.

● Secondary Education: A minimum grade of C+ in KCSE.

● Experience: Minimum of 3 years of professional experience in the tours and travel industry.

● Subject Matter Expertise: Previous management and tourism experience with deep knowledge of relevant destinations, attractions, and travel logistics is mandatory.

● Communication Mastery: Exceptional written and verbal English skills; the ability to communicate with sophistication and clarity to high -net -worth international clients.

● Operational Accuracy: Meticulous attention to detail and strong numerical literacy ("good with figures") for tour costing and administration.

● Tech Proficiency: Advanced skills in Microsoft Office (Excel and Word) and familiarity with travel industry platforms.

● Project and Research Skills: Strong research abilities and proven project management skills.

● Customer Excellence: A high -level commitment to premium customer service.

● Passion for the Industry: A genuine and demonstrable interest in the travel landscape and the art of outdoor adventure.

● Project Management Experience: Previous experience overseeing complex tasks or travel projects from inception to completion.

● Analytical Research Skills: Proven ability to source, synthesize, and present information to support business development and bespoke travel planning.

● Linguistic Skills: Proficiency in multiple foreign languages is a significant asset.

● Destination Insights: To ensure our guests receive a truly bespoke experience, there may be periodic opportunities to conduct site visits and property inspections. These engagements are scheduled strategically to align with our destination priorities and the continued growth o f our luxury portfolio.

● Operational Flexibility: As a luxury service provider, this role requires the ability to handle time -sensitive client needs and "on -call" emergencies outside of standard business hours.

● Fast - Paced Environment: Ability to manage complex logistics and high -pressure situations with grace and professional composure.