Operations Manager (Training Institute)

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

Our client a Training and Consulting company that focuses on performance improvement for organizations is seeking to hire a to be based in Nairobi, Kenya. The successful candidate will be responsible for coordinating and executing the operational aspects of our strategy to grow the business profitably as well as the overall performance management of the team in the Business Delivery Department. The ideal candidate Must have a Relevant Bachelor’s degree, must have a minimum of 4 years’ experience in a similar role preferably for a training and learning facility.

Key Responsibilities

Demonstrate strong self-leadership by effectively planning and executing responsibilities. Develop and lead high-performance teams focused on mutual success. Establish challenging performance objectives with the CEO and provide regular, honest feedback to direct reports. Model effective operational practices for high levels of excellence. Ensure compliance with policies and procedures, updating them as needed. Review training costs for efficiency and value. Continuously assess new revenue opportunities within the department. Support resource planning and utilization management. Proactively plan for current and future projects, including personnel, materials, and facilities. Ensure optimal learning experiences through timely preparation, briefing of staff, and client-specific venue arrangements. Review and enhance the graduation process. Measure and communicate the return on training investment for all projects. Maximize resource utilization for All-Access Pass clients through intentional engagement with Delivery Consultants and regular monitoring. Collaborate with Implementation Strategist to increase client utilization rates. Provide informative presentations for Quarterly and Annual Business Review meetings. Ensure compliance with Service Level Agreements with all relevant parties.

Qualifications

Relevant Bachelor’s degree. Must have a minimum of 4 years’ experience in a similar role preferably for a training and learning facility. Must have experience working with systems in a busy environment. Demonstrated capability of inspiring business performance. Passionate about achieving business and personal performance.