Patient Assistant - Nairobi

The Patient Assistant will provide support to patients and healthcare staff, ensuring smooth daily operations within the healthcare facility. This role involves assisting patients with non-clinical needs, coordinating patient flow, and providing an excellent patient experience while maintaining confidentiality and professionalism.

Key Responsibilities:

• Greet and assist patients upon arrival, providing guidance on registration, departments, and procedures.
  

• Support patients with mobility, personal care, and basic comfort needs as required.
  

• Assist nursing staff with routine tasks, including taking vital signs, monitoring patients, and recording observations under supervision.
  

• Ensure patient areas are clean, organized, and safe at all times.
  

• Escort patients to examination rooms, labs, and other departments as needed.
  

• Provide emotional support and reassurance to patients and their families.
  

• Handle administrative tasks such as filing, data entry, and appointment scheduling.
  

• Communicate patient needs, concerns, and observations to the nursing and medical staff promptly.
  

• Adhere to hospital policies, procedures, and infection control standards.
  

• Maintain patient confidentiality in compliance with data protection regulations.
  

Qualifications & Skills:

• Minimum high school diploma; certificate or training in healthcare or patient care is an advantage.
  

• Previous experience in a hospital, clinic, or healthcare environment is preferred.
  

• Strong interpersonal and communication skills.
  

• Ability to work under pressure and handle sensitive situations with empathy.
  

• Basic knowledge of medical terminology and patient care procedures is a plus.
  

• Physically able to assist patients with mobility and perform routine duties.
  

• Attention to detail, organizational skills, and reliability.
  

Key Competencies:

• Compassion and empathy
  

• Teamwork and collaboration
  

• Professionalism and integrity
  

• Time management and adaptability
  

• Problem-solving and initiative
  

Working Conditions:

• May involve shift work, including weekends and public holidays.
  

• Exposure to patient care environments and occasional physical demands.
  

• Interaction with patients, families, and multiple healthcare professionals.