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People Operations Manager at Branch


Management & Business Development

KES Confidential
3 weeks ago

Job Summary


Job Description/Requirements

Job Description

Our mission is to deliver world-class financial services to the mobile generation Life moves faster than the pace of bank queues. Your smartphone is making the world a smaller place-and a faster one. Branch is a for-profit socially conscious company based in San Francisco, Nairobi, Lagos and Mumbai. We use technology to dramatically reduce the cost of delivering financial services in emerging markets. Our first product is credit. Branch is like a bank in your pocket, there for you at all times.

Job Overview

As People Operations Manager, you will lead all HR and People-related work for Branch in East Africa. This includes providing strategic direction to the organization, working closely with the EA Managing Director and Branch’s Global Head of People, and leading a team of HR professionals. You will have a key focus on hiring, employee engagement and retention, performance management, and overall scaling up of the organization. This role reports to the East Africa Managing Director.


Spearhead and drive the people strategy in synergy with business strategy, including budgeting and planning, execution, and analysis Manage a team to set goals and deliver efficient, high-quality solutions and services with respect to recruitment, onboarding, performance management, and employee engagement Forecast talent requirements and oversee hiring Serve as culture champion and develop a strong and unique Employee Value Proposition for the organization Coordinate country performance management processes and assist global performance tracking efforts, e.g. ensuring continuous OKR setting across teams, facilitating one-on-ones and mid-year check-ins and all subsequent training needed by staff Administer region-specific HR and administration tools and benefits, ensuring their proper utilization, user access, and user training Work closely with managers and the Board of Directors as a strategic advisor to address employee issues proactively Work with the Regulators in the region to ensure compliance with respect to Fit and Proper certifications, Training and Employment Checks Ensure all back-end HR operational processes such as payroll and compliance are managed well in terms of TAT, accuracy, and frequency, leading to seamless service delivery Coordinate with the global People Operations team to create and produce programming and policies that make Branch the best place to work Build and promote the employer brand to attract and retain great talent



A Bachelor’s degree in Human Resource Management or any related field with relevant experience Professional Certification in Human Resource Management with membership to the Institute of Human Resource Management Solid Knowledge of HR functions including payroll management, benefits administration, recruitment, training and development You have led HR for a small- to mid-sized startup You are a quick learner and influencer You are comfortable working with global teams and able to apply local context to global practices You have experience with scaling teams and organizations You are highly entrepreneurial, comfortable with ambiguity, and taking initiative You are an excellent collaborator and team player

Benefits of Joining

Mission-driven, fast-paced and entrepreneurial environment Competitive salary and equity package A collaborative and flat company culture Comprehensive private health insurance 28 Days Paid time off Generous child bonding leave policy Company-matched pension scheme Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!) Flexible working hours Monthly team meals and social events

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