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Reservations Lead B2B & Allocation for a Hospitality group

Summit Recruitment & Search

Admin & Office

KES Confidential
6 days ago

Job Summary

 

Job Description/Requirements

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa.

Our client, a Hospitality group with offices in Nairobi, is seeking an . The successful candidates will mainly be responsible for the room allocations and Tour Series for the DMC’s, managing room inventory and ensure all the bookings, rates and market codes are up to date. Experience in the hospitality industry is a MUST !

Key Responsibilities

Contract room allocations and Tour Series for DMCs according to length of stay, number of properties used and availability Manage our room inventory, release periods and terms and conditions for allocations and block bookings Ensure the team processes all reservations requests, changes and cancellations according to established policies and procedures Ensuring that maximum occupancies and revenues are achieved through upselling/cross selling, encouraging circuit bookings and offering alternatives Confirm waitlists as soon as space becomes available Monitor, escalate and resolve overbookings in a timely manner Meet or exceed established monthly and annual sales targets Create, maintain and keep accurate customer records within the CRS System Maintain an established filing system for all correspondence and collate reports as required by Head of Reservations Attend weekly and monthly department meetings and prepare accordingly Conduct site visits as deemed necessary

Requirements

Bachelors degree or Diploma in Hospitality Proven track record in Reservations with a minimum of 6 years of relevant experience Exceptional communication skills Charismatic and approachable personality Strong organizational and time management skills

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