Sales Administrator

Position Overview

Our ideal Sales Administrator candidate thrives on structure, accuracy, and process management. They enjoy maintaining CRM systems, managing lead pipelines, and ensuring the administrative aspects of the sales process runs smoothly.

The Sales Administrator is the operational backbone of the sales team, supporting EPEX’s sales organization by ensuring the sales pipeline, CRM data, and deal documentation remain accurate, organized, and moving forward efficiently. This role focuses on sales process management, lead coordination, CRM administration, and deal support, allowing the Sales team to focus on building relationships and closing business.

The Sales Administrator plays a critical role in maintaining operational discipline within the sales funnel, supporting lead qualification, coordinating meetings, and ensuring all required documentation and CRM updates are completed throughout the sale cycle.

Key Responsibilities

Administrative & Operational Support

• Support Sales leadership with reporting and pipeline tracking
• Maintain organized digital sales files and documentation
• Assist with coordination of marketing-generated leads and follow-up processes
• Provide administrative support for sales initiatives and projects
• Assist with preparation for sales events, trade shows, or promotional campaigns

Cross-Functional Collaboration

• Work closely with Marketing to ensure inbound leads are captured and routed appropriately
• Coordinate with Finance when contracts or pricing approvals require verification
• ProvideSales team members with timely updates on lead status, documentation progress, and pipeline activity

Sales Pipeline & Lead Management

• Monitor inbound leads and ensure timely routing to the appropriate team members
• Conduct initial lead screening to confirm basic fit, readiness, and completeness of contact information
• Track deal progression and flag stalled opportunities or missing information
• Assist with outreach initiatives 

Sales Process Coordination

Coordinate meeting scheduling

• Prepare and organize sales documentation
• Maintain accurate records
• Track contracts through review, approval, and signature stages
• Follow up with prospects to obtain documents or information needed during the sales process

CRM & Data Management

• Maintain the CRM system (HubSpot, Salesforce, or similar)

• Ensure data hygiene by keeping contact records and notes accurate and current

• Enter new leads and contacts while preventing duplicate records

• Maintain documentation of sales activities and interactions

• Generate basic reports and dashboards to support sales pipeline visibility

Key Competencies

• Strong and professional verbal and written English communication skills

• Detail-oriented with strong organizational abilities

• Comfortable managing multiple tasks and priorities

• Ability to work independently and proactively

• Strong administrative and process management skills

• Customer-focused mindset that supports the overall sales experience

• Motivated by contributing to sales growth and team success

Qualifications

• English fluency

• Experience supporting Sales teams or Sales operations

• 2+ Experience in Customer Service, sales support, or administrative roles

• Coordinate meeting scheduling 

• Prepare and organize sales documentation

• Maintain accurate records

Maintain organized lead tracking and ensure follow-up activities are scheduled and documented

***Candidate must have proper working Home Network to be eligible 

Pay: Ksh 500/hour