SENIOR CLAIMS ASSISTANT

Level: Senior - Level

Location: Nairobi

Industry: Insurance 

Nationality: Kenyan

Age Group: 30 & above

Job Purpose:

The Senior Claims Assistant will be responsible for the end-to-end handling and processing of all motor, non-motor, marine, and other insurance claims. This role ensures timely and accurate documentation, follow-up, system updates, and closure of claims files in line with company procedures and insurance industry standards.

Qualifications and Skills:

• A diploma or Degree in Insurance, Business Administration, or a related field.

• Minimum 2-5 years of experience in an insurance claims environment.

• Strong understanding of motor, non-motor, and marine insurance claims processes.

• Excellent organizational and record-keeping skills.

• Good communication and interpersonal skills.

• Proficiency in MS Office and insurance claims management systems.

• High attention to detail and ability to work under minimal supervision.

Key Responsibilities:

• Claims Registration:

Register all types of claims (motor, non-motor, marine, and others) in the system promptly and accurately as directed by the Head of Department.

• Documentation Follow-up:

Liaise with insured clients to collect and verify all necessary documentation for claims processing.

• Claims Documentation Review:

Ensure all claim forms and supporting documents are complete, accurate, and properly filed before submission to insurance companies.

• Claim Analysis:

Review and analyze claim documents to ensure compliance with requirements before forwarding to the insurer.

• Communication with Insurance Companies:

o Follow up with insurers for claim status updates and responses.

o Obtain repair authorities and release letters for motor claims where applicable.

o Coordinate with appointed assessors for non-motor claims to ensure timely submission of reports.

• Discharge Vouchers:

o Follow up with insurers for the issuance of discharge vouchers and confirm their accuracy.

o Coordinate with insured clients to sign the discharge vouchers in a timely manner.

• System Management:

o Update all claim records in the internal system to ensure easy tracking and reference.

o Close claims files in the system upon completion of the claim process.

• File Management:

o File all closed claims appropriately.

o Retrieve archived files when required for reference or audits.

• Payments Follow-up:

Follow up with insurance companies to ensure prompt settlement of claims once discharge vouchers are signed.

• Other Duties:

Perform any other duties or tasks as may be assigned by the Head of Department.

Salary: 50,000 – 70,000 gross

Joining: Immediate

Application: Interested candidates are invited to apply by sending their CVs