Tours Consultant
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New
Job summary
To design, quote, and book tour packages (domestic and/or international) for clients, without handling flights or ticketing services. The ideal candidate will have a passion for travel, strong destination knowledge, and excellent customer service and organizational skills.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Job descriptions & requirements
Major Responsibilities
• Engage with clients to understand their tour needs and preferences, focusing on tour packages
• Design, customize, and quote tour itineraries that meet client specifications.
• Book and coordinate all elements of tours, including accommodations, transfers, excursions, and local guides.
• Maintain up-to-date knowledge of destinations, attractions, travel restrictions, and tour trends.
• Communicate with suppliers, tour operators, and local service providers to ensure smooth tour arrangements.
• Prepare and send comprehensive tour documentation to clients (itineraries, vouchers, travel tips, etc.).
• Handle client queries and resolve issues before, during, or after travel in a timelyand professional manner.
• Maintain client records and update booking systems accurately.
• Meet or exceed sales targets and contribute to team goals.
• Attend tour fairs, product training, and familiarization trips as required.
• Conduct market research to understand niche travel markets and seasonal trends, and develop tailored tour packages accordingly.
• Collaborate with the social media and marketing teams to create engaging offers and destination itineraries for various target audiences.
• Prepare accurate tour costings and ensure timely and organized filing of costing details in the back-office system in alignment with confirmed travel plans.
• Ensure all corporate bookings are supported by valid Local Purchase Orders (LPOs) or official email requests before processing.
• For walk-in clients, verify that full payment is received in advance in accordance with the agreed travel itinerary and terms.
Education, Knowledge & Skills
• Degree or diploma in Travel, Tourism, or Hospitality Management.
• Proven experience as a Tours Consultant or in a similar role in the travel industry.
• Strong knowledge of tour destinations, travel products, and local experiences.
• Excellent communication and interpersonal skills.
• High attention to detail and organizational skills.
• Proficient in reservation and tour management software
• Customer service-oriented with the ability to work under pressure.
Apply through: https://forms.gle/rPwFpRfVGmsQFfA18
APPLICATIONS WILL BE REVIEWED ON A ROLLING BASIS. ONLY THE SHORTLISTED CANDIDATE WILL BE CONTACTED.
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