Tours Manager
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New
Job summary
To deliver exceptional tours planning and customer service by managing client inquiries, coordinating bookings, developing tour packages, and driving business growth. The role involves ensuring operational efficiency, fostering strong supplier and team relationships, and supporting marketing and industry engagement to enhance the company services
Min Qualification:
Bachelors
Experience Level:
Executive level
Experience Length:
13 years
Job descriptions & requirements
Major Responsibilities
1. Client Communication & Service Delivery
• Acknowledge all client emails and provide timelines for follow-up or delivery of options.
• Provide clients with a minimum of three well-researched options for their travel inquiries.
• Ensure all quotations are accurate, detailed, and submitted in a timely manner.
• Deliver the highest level of service to clients and stakeholders, resolving all complaints within 24 hours.
2. Booking & Coordination
• Ensure timely booking and confirmation of all services for accepted proposals.
• Coordinate the tour booking process with relevant departments, including transport, accounts, and travel.
3. Product Development
• Develops compelling domestic and international travel packages with consultancy support
• Suggest new travel routes and destinations of interest based on client preferences and market trends.
4. Business Growth & Marketing
• Identify and pursue new business opportunities, including new markets, packages, and destinations.
• Support marketing efforts by leveraging new and existing channels (e.g., website, social media).
5. Supplier Relations & Negotiation
• Negotiate competitive rates with suppliers, including contract rates for hotels and transport providers, with consideration for seasonality, group travel, and loyalty programs.
6. Leadership & Team Management
• Conduct monthly departmental meetings
• Ensure team members are effectively assigned and supported in appropriate roles.
7. Industry Engagement
• Represent the company at industry events, including conferences, workshops, fairs, and seminars.
• Assist in resolving client-related or operational issues as they arise.
• Conduct market research to understand niche travel markets and seasonal trends, and develop tailored tour packages accordingly.
• Collaborate with the social media and marketing teams to create engaging offers and destination itineraries for various target audiences.
Education, Knowledge & Skills
• Bachelor’s degree in hospitality, Travel and Tourism, or related field
• 13 years relevant experience
• Great sales and marketing ability
• Superior knowledge of tourism-industry trends
• Strong customer service and communication skills.
• Attention to detail and accuracy in handling travel documentation.
• Passion for tours and enthusiasm for sharing travel experiences.
• Problem-solving skills and the ability to work under pressure.
• Flexibility to accommodate client needs, including after-hours support.
• Proficiency in multiple languages is a plus.
Apply through: https://forms.gle/uohe6gzAPyXynEKQ6
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