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Customer Service & Support Jobs in Nairobi

41 Jobs Found

Customer service and support jobs in Nairobi offer a variety of opportunities, with 41 current job vacancies available. Some of the specific roles in demand include Client Relations Officer - Eldoret, Nairobi, Shop Attendant, and Business & Brand Manager. This indicates a moderate level of hiring activity in this field, providing job seekers with a fair range of openings to explore.

Salary & Benefits

For roles that list pay, typical salaries for customer service and support jobs in Nairobi range from KES 15,000 to KES 30,000 per month. Among these positions, senior roles can earn upwards of KES KSH 45,000. Common benefits that come with these roles include fully remote work, flexible hours, and competitive base salaries, which enhance the attractiveness of these positions.

Skills & Experience

A diploma is the most common requirement for customer service and support jobs, with a bachelors also accepted. Familiarity with tools like CRM systems is beneficial for candidates. Key soft skills sought by employers include communication, problem-solving, and attention to detail. Most roles ask for 3 years of experience, with some requiring 2 years. Positions are primarily at mid level, offering opportunities for both new and seasoned professionals.

Key Responsibilities & Tasks

In junior roles within customer service and support, responsibilities typically focus on responding to customer queries and preparing reports. These tasks help in developing foundational skills in communication and problem-solving, essential for career progression.

Industries & Companies

The top industries actively recruiting include IT & telecoms, retail, fashion & FMCG, and recruitment. Some prominent employers in the market are BrighterMonday Consulting and Influx. While no single industry dominates the listings entirely, IT & Telecoms and Retail, Fashion & FMCG represent significant portions of the job market, reflecting diverse opportunities across several sectors.

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Finley International Limited

Nairobi Full Time KSh Commission Only

Customer Service & Support

2 weeks ago

Finley International Limited

We are looking for a motivated and results driven Debt Collection Agent to join our team. The ideal candidate will be responsible for contacting customers, negotiating payment arrangements, and recovering outstanding balances while delivering excellent customer service.

Easy apply

Job Whisper

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

3 weeks ago

Job Whisper

My client in the transport and logistics industry, based in Lavington, is looking for a motivated and customer-focused individual to join their team as a Call Centre Intern. If you're energetic, great with people, and ready to kickstart your career, this is the perfect opportunity for you!

Easy apply

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AFRICAN LABOUR SOLUTIONS

Nairobi Full Time Confidential

Customer Service & Support

3 weeks ago

AFRICAN LABOUR SOLUTIONS

Support the Contact Centre team by planning, coordinating, and supervising daily operations.

Easy apply

JAWABU HR CONSULTANCY SERVICES LIMITED

Nairobi Full Time KSh 90,000 - 105,000

Customer Service & Support

3 weeks ago

JAWABU HR CONSULTANCY SERVICES LIMITED

We are seeking a highly skilled and detail-oriented Chinese Translator to join our construction team. The successful candidate will facilitate effective communication between Chinese-speaking staff and local employees, contractors, suppliers, and other stakeholders.

Easy apply

Buysimu Technologies Limited

Nairobi Contract KSh 30,000 - 45,000

Customer Service & Support

4 weeks ago

Buysimu Technologies Limited

The Portfolio Officer is responsible for managing customer accounts by providing excellent customer service, recovering outstanding debts, resolving customer disputes, and ensuring compliance with company policies and legal requirements. The role also involves meeting collection targets, and contributing to improved debt recovery performance

Easy apply

iHR Consulting Ltd

Nairobi Full Time Confidential

Customer Service & Support

4 weeks ago

iHR Consulting Ltd

Respond promptly and professionally to customer enquiries and service requests via phone, email, and other communication channels.

Easy apply

Employd Staffing Solutions Ltd

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

4 weeks ago

Employd Staffing Solutions Ltd

Are you passionate about customer service and retail? We are looking for an energetic and friendly Shop Attendant to join our team, assist our customers, and keep our store looking its best.

Easy apply

JAWABU HR CONSULTANCY SERVICES LIMITED

Nairobi Full Time KSh 45,000 - 60,000

Customer Service & Support

1 month ago

JAWABU HR CONSULTANCY SERVICES LIMITED

This position supports management and regional sales teams by coordinating sales follow-up, maintaining customer information, monitoring store progress, preparing reports, managing WhatsApp communications, and ensuring smooth operational coordination.

Easy apply

JAWABU HR CONSULTANCY SERVICES LIMITED

Nairobi Full Time KSh 45,000 - 60,000

Customer Service & Support

1 month ago

JAWABU HR CONSULTANCY SERVICES LIMITED

A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating

Easy apply

Pam Nail Art

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Pam Nail Art

A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.

Easy apply

POWERVISION CONSULTANCY

Nairobi Full Time KSh 150,000 - 200,000

Customer Service & Support

1 month ago

POWERVISION CONSULTANCY

Our client a leading supplier of Ready-Mix Concrete and construction materials, is seeking to recruit a highly experienced, commercially minded, and customer-focused professional to join our team as a Commercial & Customer Service Manager. Send application to jobs@powervision.co.ke

Easy apply

AFRICAN LABOUR SOLUTIONS

Nairobi Full Time Confidential

Customer Service & Support

1 month ago

AFRICAN LABOUR SOLUTIONS

General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.

Easy apply

Sportswave Group

Nairobi Part Time USD 150 - 300

Customer Service & Support

1 month ago

Sportswave Group

Attending Live Matches and update statistics via mobile application

Easy apply

Zevra Gray Ltd

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Zevra Gray Ltd

Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp

Easy apply

Studio Twenty Two Agencies (ABELA) LIMITED

Nairobi Full Time KSh 15,000 - 30,000

Customer Service & Support

1 month ago

Studio Twenty Two Agencies (ABELA) LIMITED

We are seeking a detail-oriented and customer focused sales cashier to join our team. The ideal candidate will combine prior sales experience with a relevant degree to bring analytical and relationship building skills to the retail floor. In this role you will be the final point of contact for our customers.

Easy apply

Job Whisper

Nairobi Full Time KSh 30,000 - 45,000

Customer Service & Support

1 month ago

Job Whisper

We are looking for a creative and technically proficient Photographer to join our creative team. In this role, you will be responsible for producing high-quality visual content that brings our clients' brands to life.

Easy apply

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