Customer Service & Support Jobs in Nairobi
Customer service and support jobs in Nairobi offer a variety of opportunities, with 41 current job vacancies available. Some of the specific roles in demand include Client Relations Officer - Eldoret, Nairobi, Shop Attendant, and Business & Brand Manager. This indicates a moderate level of hiring activity in this field, providing job seekers with a fair range of openings to explore.
Salary & Benefits
For roles that list pay, typical salaries for customer service and support jobs in Nairobi range from KES 15,000 to KES 30,000 per month. Among these positions, senior roles can earn upwards of KES KSH 45,000. Common benefits that come with these roles include fully remote work, flexible hours, and competitive base salaries, which enhance the attractiveness of these positions.
Skills & Experience
A diploma is the most common requirement for customer service and support jobs, with a bachelors also accepted. Familiarity with tools like CRM systems is beneficial for candidates. Key soft skills sought by employers include communication, problem-solving, and attention to detail. Most roles ask for 3 years of experience, with some requiring 2 years. Positions are primarily at mid level, offering opportunities for both new and seasoned professionals.
Key Responsibilities & Tasks
In junior roles within customer service and support, responsibilities typically focus on responding to customer queries and preparing reports. These tasks help in developing foundational skills in communication and problem-solving, essential for career progression.
Industries & Companies
The top industries actively recruiting include IT & telecoms, retail, fashion & FMCG, and recruitment. Some prominent employers in the market are BrighterMonday Consulting and Influx. While no single industry dominates the listings entirely, IT & Telecoms and Retail, Fashion & FMCG represent significant portions of the job market, reflecting diverse opportunities across several sectors.
Finley International Limited
Customer Service & Support
2 weeks ago
We are looking for a motivated and results driven Debt Collection Agent to join our team. The ideal candidate will be responsible for contacting customers, negotiating payment arrangements, and recovering outstanding balances while delivering excellent customer service.
3 weeks ago
My client in the transport and logistics industry, based in Lavington, is looking for a motivated and customer-focused individual to join their team as a Call Centre Intern. If you're energetic, great with people, and ready to kickstart your career, this is the perfect opportunity for you!
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AFRICAN LABOUR SOLUTIONS
Customer Service & Support
3 weeks ago
Support the Contact Centre team by planning, coordinating, and supervising daily operations.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
3 weeks ago
We are seeking a highly skilled and detail-oriented Chinese Translator to join our construction team. The successful candidate will facilitate effective communication between Chinese-speaking staff and local employees, contractors, suppliers, and other stakeholders.
Buysimu Technologies Limited
Customer Service & Support
4 weeks ago
The Portfolio Officer is responsible for managing customer accounts by providing excellent customer service, recovering outstanding debts, resolving customer disputes, and ensuring compliance with company policies and legal requirements. The role also involves meeting collection targets, and contributing to improved debt recovery performance
iHR Consulting Ltd
Customer Service & Support
4 weeks ago
Respond promptly and professionally to customer enquiries and service requests via phone, email, and other communication channels.
Employd Staffing Solutions Ltd
Customer Service & Support
4 weeks ago
Are you passionate about customer service and retail? We are looking for an energetic and friendly Shop Attendant to join our team, assist our customers, and keep our store looking its best.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
This position supports management and regional sales teams by coordinating sales follow-up, maintaining customer information, monitoring store progress, preparing reports, managing WhatsApp communications, and ensuring smooth operational coordination.
JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
A fast-growing Renewable Energy and Energy Storage Company is expanding its operations in Kenya and is seeking a reliable, organized, and safety-conscious Warehouse Keeper / Forklift Operator to support our warehouse operations. This role is ideal for an experienced warehouse professional with proven forklift operating
Pam Nail Art
Customer Service & Support
1 month ago
A Salon Customer Care representative is responsible for creating a positive experience for clients by providing friendly and professional service. Key duties include welcoming customers, scheduling appointments, answering phone calls and messages, handling inquiries and complaints, processing payments, maintaining customer records, promoting salon.
POWERVISION CONSULTANCY
Customer Service & Support
1 month ago
Our client a leading supplier of Ready-Mix Concrete and construction materials, is seeking to recruit a highly experienced, commercially minded, and customer-focused professional to join our team as a Commercial & Customer Service Manager. Send application to jobs@powervision.co.ke
AFRICAN LABOUR SOLUTIONS
Customer Service & Support
1 month ago
General Purpose Our client, a medical clinic, is seeking to hire a Customer Experience & Billing Assistant who will be responsible for managing patient interactions, maintaining accurate records, and ensuring smooth billing processes.
Sportswave Group
Customer Service & Support
1 month ago
Attending Live Matches and update statistics via mobile application
1 month ago
Zevra Gray Limited is seeking a proactive, customer-focused Customer Service Agent to support users of our digital lending platform. The successful candidate will be responsible for assisting customers throughout their lending journey, resolving inquiries, handling complaints, providing product information, and ensuring an excellent customer exp
Studio Twenty Two Agencies (ABELA) LIMITED
Customer Service & Support
1 month ago
We are seeking a detail-oriented and customer focused sales cashier to join our team. The ideal candidate will combine prior sales experience with a relevant degree to bring analytical and relationship building skills to the retail floor. In this role you will be the final point of contact for our customers.
1 month ago
We are looking for a creative and technically proficient Photographer to join our creative team. In this role, you will be responsible for producing high-quality visual content that brings our clients' brands to life.
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