Customer Service & Support Jobs in Kenya
The customer service and support sector offers a diverse range of opportunities, with 61 current job vacancies. While hiring demand appears steady, the sector provides roles like COLLECTIONS AGENT, Client Relations Officer - Eldoret, Nairobi, and Customer Service Officers (2 Positions), showcasing the variety of positions available. These roles are concentrated in key cities, with Nairobi being a hub for many of these vacancies.
Salary & Benefits
Among roles that advertise a salary, typical pay ranges from KES 30,000 to KES 30,000 per month. Senior positions can earn upwards of KES KSH 45,000, reflecting the importance of experience in compensation. Common benefits often include a competitive base salary, potential equity packages, and high commissions, appealing to a diverse workforce.
Skills & Experience
A diploma is the most common requirement, with bachelors also accepted. Key tools for the field include CRM systems, ensuring proficiency in customer relationship management. Essential soft skills include communication, problem-solving, and attention to detail. Most roles ask for 2 years of experience, with some requiring 3 years, and positions are mainly at mid level.
Key Responsibilities & Tasks
Junior roles typically involve tasks like responding to customer queries, ensuring effective customer support. These positions focus on addressing customer needs and queries efficiently. Senior roles, on the other hand, require managing and leading teams, strategizing customer interactions, and improving service protocols to enhance the customer experience.
Industries & Companies
The top industries actively recruiting include IT & telecoms, advertising, media & communications, and recruitment. Employers like BrighterMonday Consulting and Influx are particularly active, with listings spread across numerous organisations. This distribution indicates a healthy demand for customer service professionals across different sectors.
Futureinno Digital Tech Limited
Customer Service & Support
1 month ago
The role of telephone-based debt collection offers significant growth potential; it effectively hones communication, negotiation, and persuasion skills, enabling job seekers to rapidly master efficient communication techniques and enhance their overall capabilities in conflict resolution and client interaction.
STOCKFLOW LTD
Customer Service & Support
1 month ago
Own the customer experience at Stockflow - guide every shop owner from sign-up to success, drive activation, and turn free trials into loyal subscribers. Grow into a customer success leader as we scale.
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JAWABU HR CONSULTANCY SERVICES LIMITED
Customer Service & Support
1 month ago
We are seeking a dedicated, responsible, and highly organized Motorcycle Driver & Document Handler to join our team. The successful candidate will be responsible for the timely delivery and collection of documents, supporting office administrative functions, assisting with stock and goods verification, and ensuring efficient communication .
Brites Management Services Limited
Customer Service & Support
1 month ago
Serve as the first point of contact for customer inquiries, requests, and complaints through various communication channels.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
Customer Service & Support
1 month ago
We are seeking Customer service Representatives for a Business Process Outsourcing client (BPO) who offers tailored solutions to drive efficiency, reduce costs and enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.
GAME TOSHA LIMITED
Customer Service & Support
1 month ago
We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.
St. George's Auto Fit Limited
Customer Service & Support
1 month ago
The Customer Care / Marketing Officer will be responsible for welcoming clients, handling customer inquiries, coordinating service bookings, promoting garage services, and ensuring excellent customer satisfaction. The role also involves marketing the garage services to attract and retain customers.
Hubken Consultancy
Customer Service & Support
2 months ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Business Continuity Plan (BCP) – Dispatch / ISP Lead
2 months ago
Our client a Civil Engineering Company carrying our telecommunication projects in the East African region located at Ruiru is looking for a Dispatch Agent.
MIND QUEST LIMITED
Customer Service & Support
2 months ago
The ideal candidate will have a passion for fashion, excellent customer service skills, and a proven track record in retail sales.
WORK GLOBAL CAREERS LIMITED
Customer Service & Support
2 months ago
We are seeking 2 Customer Service Officers with real estate experience to join a fast-paced team.
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