Call Center Manager (French-speaking) — Kenya

Job Description

A large international company is looking for a French-speaking Call Center Manager to join our office-based team in Kenya.

We are looking for a responsible and communicative professional with call-center experience who can effectively interact with customers, work with CRM systems, and maintain a high level of customer service.

Key Responsibilities

* Inform customers about company promotions, bonuses, and special offers;

* Handle both inbound and outbound customer communications;

* Maintain a high standard of customer service;

* Work with CRM systems and internal databases;

* Process customer requests and inquiries;

* Monitor the quality of customer communications;

* Achieve KPI targets and call-center performance metrics;

* Prepare reports based on work results;

* Cooperate with internal company departments.

Candidate Requirements

* Fluent French language skills (spoken and written);

* English level: Intermediate or higher;

* Minimum 2 years of experience in a call center;

* Experience working with CRM systems;

* Strong communication and customer service skills;

* Responsibility, stress resistance, and organizational skills;

* Ability to work effectively in a team;

* Experience in an international company will be considered an advantage.

Working Conditions

* Office-based work;

* Full-time employment;

* Competitive salary;

* Career growth opportunities;

* Work in an international company;

* Friendly international team.

Recommended Candidate Profile

We are especially interested in candidates with experience in:

* Betting / fintech / customer support / telecom industries;

* International call centers;

* CRM systems and sales-support processes;

* Customer communication management.