JOB TITLE: Branch Manager
REPORTS TO : Marketing Manager
DIRECT REPORTS: Loan Officer(s)
INDIRECT REPORTS : N/A
1. Purpose of the Position
1.1. The Branch Manager is primarily responsible for originating loans that meet the risk criteria of the Company and ensuring that the highest standard of customer care is maintained within his/her geographies of responsibility.
1.2. Major areas of responsibility:
1.2.1. Loan Origination
1.2.2. Relationship Management
1.2.3. Business Development
1.2.4. Performance Management
2. Key Responsibilities
2.1. Loan Origination
2.1.1. Analyzing the economic landscape and using the information gained there to contribute to the product and sales strategy.
2.1.2. Analyzing the competitive landscape and using the information gained there to contribute to the product and sales strategy.
2.1.3. Understanding customer needs and anticipating future needs to contribute to the development of new and relevant products.
2.1.4. Enhancing the penetration of the Company’s products in our selected market segments.
2.1.5. Contributing to the development of new market segments for existing and/or new products.
2.1.6. Implementing the Company’s Product and Sales strategy.
2.1.7. Recruiting and retaining Team Leaders.
2.1.8. Recruiting and retaining Sales Agents.
2.1.9. Ensuring that sales targets are met (by product, customer segment and channel).
2.1.10. Ensuring that the company has sustainable ways to retain customers.
2.1.11. Keeping a record of sales activities for the Branch and all satellites that fall under his/her purview.
2.2. Relationship Management
2.2.1. Ensuring that loans are perfected before disbursement through activities such as, but not limited to:
i. submitting lodging forms to employers of customers to ensure that collections are deducted at source;
ii. ensuring that loan offer documents are fully signed and correctly completed;
2.2.2. where a payment is missed, contacting clients to ensure that such payments are made, and to ensure that the client does not go further into delinquency.
2.2.3. Ensuring that the loans disbursed are collected
2.2.4. Delinquent loan management through correspondence with Collections
2.2.5. Ensure that Customers receive accurate and comprehensive information on products before they fill in application forms.
2.2.6. Ensure that there is regular communication with existing customers.
2.3. Business Development
2.3.1. Ensure that Team Leaders and Agents are comprehensively trained and understand the Company’s policies and procedures along with all of the company’s products.
2.3.2. Conducting market research on industry practices and competitor strategies to contribute to improvement of existing products and business practices.
2.4. Performance Management
2.4.1. Recruiting and retaining talent within the branch
2.4.2. Ensuring that staff within the branch have access to training on a regular basis
2.4.3. Understand implement Company policies within the department and ensure that all staff in the department are always in compliance.
2.4.4. Ensure that all staff within the department have clear performance targets as it relates to their respective roles, which in aggregate should see the attainment of the Head of Department’s performance objectives.
2.4.5. Ensuring that there are adequate performance evaluation tools along with monthly, quarterly, and annual evaluations for all staff within the department which are documented and submitted to the Human Capital Department.
2.4.6. Ensuring that all staff within the department are on development plans.
2.4.7. Developing a strategy for the department to meet the Company wide objectives and ensuring that the strategy is documented and evaluated quarterly and annually.
3. Other Responsibilities
3.1.1. The Company will have the sole discretion to modify this Job Description as it deems necessary.
4.1.1. Bachelor’s Degree in Business Administration/Management or related fields.
4.1.2. Computer literate. I.e. Microsoft Excel, Word, PowerPoint, Data analytics etc.
4.2. Other Requirements
4.2.1. A minimum 3 years’ experience in Sales with at least 1 year of management experience.
4.2.2. Good communication skills.
4.2.3. Good interpersonal and people management skills.
4.2.4. Advance knowledge of loan management systems.
4.2.5. Excellent analytical skills.
4.2.6. Excellent persuasion skills
4.2.7. Intuitive to customer needs
4.2.8. Planning and organizational skills