BRANCH MANAGER
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New
Job summary
Lead, mentor, and motivate branch staff to achieve both individual and team performance targets.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
5 years
Job descriptions & requirements
JOB TITLE: BRANCH MANAGER
NATURE OF JOB: FULL TIME
SALARY: KSHS. 45,000-50,000
JOB LOCATION: MOMBASA
DUTIES AND RESPONSIBILITIES
Leadership & People Management
- Lead, mentor, and motivate branch staff to achieve both individual and team performance targets.
- Conduct regular performance reviews, provide feedback, and implement development plans.
- Foster a positive, high-performance work environment that promotes teamwork and accountability.
- Recruit, train, and retain top talent for the branch.
Operations & Process Management
- Oversee daily branch operations to ensure smooth workflow and service excellence.
- Monitor branch compliance with company policies, procedures, and regulatory requirements.
- Develop and implement operational processes to improve efficiency and reduce operational risks.
- Manage stock levels, ordering, and inventory control to minimize losses and optimize resources.
Financial & Performance Management
- Prepare and manage branch budgets, monitor expenses, and control operational costs.
- Analyze financial reports, identify trends, and implement corrective actions to meet branch targets.
- Develop strategies to grow revenue and increase profitability while maintaining customer satisfaction.
Customer Service & Relationship Management
- Ensure exceptional customer service standards are maintained at all times.
- Handle escalated customer complaints and resolve issues promptly and effectively.
- Build and maintain strong relationships with key clients, partners, and stakeholders.
Reporting & Strategic Planning
- Provide regular reports on branch performance to senior management.
- Develop and execute strategic plans to achieve short-term and long-term branch objectives.
- Identify opportunities for business growth and recommend improvements to products, services, and processes.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in Business Administration, Management, or a related field.
- Minimum of 5 years’ experience in retail, branch management, or operations.
- Proven leadership, coaching, and people management experience.
- Strong business acumen, problem-solving, and decision-making skills.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in basic accounting, budgeting, and stock management systems.
- Strong organizational and time-management skills.
- Results-oriented with the ability to drive targets and operational goals
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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