SME Relationship Manager- Coast
Job summary
Our client, in the non-conventional financial services sector, is seeking to fill the position of SME Relationship Manager for the Coastal market in Kenya. The role holder will have a holistic view within the portfolio using lead generations and account prioritization to cross-sale the institution’s products and services.
Job descriptions & requirements
Responsibilities (high level):
• Acquisition and business development
• Portfolio profitability, Cross-selling and retention - to grow SME customer portfolio size and effectively manage and expand relationship with existing SME clients
• Customer service and customer information management
• Recording all customers engagements
• Compliance - with both internal and external regulatory requirements, processes, and adherence to business operation and credit policies
Key Qualification and competencies:
• Bachelor’s degree in any business-related field
• A minimum of 4 years experience in managing SME business/clients
• Good interpersonal, communication and presentation skills
• Delivering results and meeting customer expectations
• Entrepreneurial and commercial acumen
Our Client, will offer a competitive market level renumeration package to the right candidates. If you believe you have the requisites qualifications and competencies to excel in this role, kindly submit your applications and updated CVs not later than Monday, 20th July 2026.
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