BRANCH MANAGER (MICRO FINANCE)
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Job summary
Oversee daily operations of the branch, ensuring compliance with internal policies and regulatory requirements.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
JOB TITLE: BRANCH MANAGER (MICRO FINANCE)
NATURE OF JOB: FULL TIME
INDUSTRY: FINANCIAL SERVICES
SALARY: KSHS. 45,000 PLUS INCENTIVES
JOB LOCATION: WESTERN REGION
DUTIES AND RESPONSIBILITIES
Branch Operations & Management
- Oversee daily operations of the branch, ensuring compliance with internal policies and regulatory requirements.
- Supervise branch staff and ensure efficient workflow across all departments (loans, customer service, cashiering, etc.).
- Maintain a secure and professional banking environment.
- Monitor and ensure operational efficiency and excellent service delivery.
Credit & Lending Management
- Supervise loan processing, appraisal, disbursement, and recovery processes.
- Maintain a healthy loan portfolio by ensuring timely repayments and low delinquency rates.
- Ensure adherence to credit policies, procedures, and risk mitigation frameworks.
- Evaluate and approve/recommend loans within set authority limits.
- Business Development & Client
Relationship Management
- Drive business growth through client acquisition, product promotion, and customer retention strategies.
- Build and maintain strong relationships with clients, local leaders, and community stakeholders.
- Identify new business opportunities and partnerships to increase the branch’s outreach and portfolio.
Team Leadership & Development
- Lead, coach, and mentor a team of loan officers and branch support staff.
- Conduct regular performance evaluations, training sessions, and staff capacity-building initiatives.
- Foster a high-performance culture and ensure alignment with organizational goals.
Reporting & Compliance
- Prepare and submit accurate and timely branch performance reports.
- Ensure compliance with all financial, operational, and audit standards.
- Address and resolve internal and external audit findings.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in Finance, Business Administration, Economics, or a related field
- Minimum of 3 years’ experience in microfinance, retail banking, or financial services, with at least 1–2 years in a managerial or supervisory role
- In-depth understanding of microfinance principles, group lending methodology, and rural financial markets
- Strong credit analysis, risk management, and customer service skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience working with Core Banking Systems (CBS).
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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