BUSINESS ANALYST/TRADE FACILITATION SPECIALIST

JOB TITLE:BUSINESS ANALYST/TRADE FACILITATION SPECIALIST

NATURE OF JOB: FULL TIME

INDUSTRY:INFORMATION TECHNOLOGY

SALARY:LUCRATIVE

JOB LOCATION:NAIROBI

DUTIES AND RESPONSIBILITIES

Business Analysis & Process Optimization

• Conduct in-depth business process mapping, gap analysis, and needs assessments across trade and logistics value chains.
• Identify inefficiencies and propose solutions in customs procedures, port operations, and supply chain management systems.
• Collaborate with stakeholders to design and recommend digitization strategies, especially in relation to Single Window implementation or Trade Facilitation platforms.

System Design & Implementation

• Work with software developers, IT teams, and third-party vendors to translate business requirements into technical specifications for trade facilitation systems.
• Assist in the customization and implementation of trade-related ICT systems such as Customs Management Systems (CMS), Port Community Systems (PCS), or National Single Windows (NSW).
• Oversee system testing, validation, and user training to ensure solution effectiveness.

Stakeholder Engagement &  Capacity Building

• Serve as a liaison between government agencies, private sector stakeholders, and international development partners to align trade facilitation initiatives.
• Conduct training, workshops, and technical assistance sessions on trade facilitation tools, processes, and ICT systems.
• Participate in stakeholder working groups, trade facilitation committees, and regional integration forums as required.

Compliance & Trade Facilitation Frameworks

• Support alignment of national trade procedures with international best practices (e.g. WTO Trade Facilitation Agreement, WCO standards, AfCFTA protocols).
• Contribute to the development of policy briefs, implementation roadmaps, and monitoring frameworks for trade reform initiatives.

Reporting & Documentation

• Prepare detailed reports, business cases, user manuals, and technical documentation for systems and trade facilitation projects.
• Track performance indicators and provide data-driven insights on trade facilitation progress and system effectiveness.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree in ICT/inform systems/computer science or related field
• 4 years’ experience in trade logistics, supply chain processes and customs, port system or single window implementation
• Experience working with regional or international trade frameworks is an added advantage
• Excellent communication and stakeholder coordination abilities
• Strong project management and organizational skills
• Problem-solving mindset with an eye for innovation and systems improvement