Business Lead (Screen Printing, Embroidery & Promotional Products)

Key Responsibilities:

·       Identify and pursue new business opportunities across NGOs, schools, corporate clients, and event organizers.

·       Offer tailored branding solutions through product sampling, quotations, and promotional pitches.

·       Build and grow a client portfolio that generates sustainable monthly revenue.

·       Lead the creative development and execution of branded apparel, gift items, sports kits, and uniforms.

·       Supervise digitizing, design approvals, and pre-production processes for embroidery and printing.

·       Ensure product quality and consistency across screen printing, heat transfer, sublimation, and embroidery.

·       Manage client orders from concept to delivery, ensuring timelines, branding accuracy, and quality standards are met.

·       Provide production teams with clear job cards, visual proofs, and delivery instructions.

·       Address and resolve any customer complaints or rework requirements.

·       Design and manage campaign-based promotional product packages tailored to donor programs, back-to-school seasons, or corporate giveaways.

·       Advise clients on cost-effective branding strategies using available stock or custom orders.

·       Coordinate between design, sales, and production departments for seamless execution.

·       Oversee daily production schedules, prioritize urgent jobs, and ensure proper material usage.

·       Train and supervise junior staff in production and customer handling.

Qualifications:

·       Bachelor’s degree or Diploma in Business, Marketing, Graphic Design, or Textile Technology.

·       Professional training in screen printing, embroidery, or branding is an added advantage.

·       3+ years of experience in managing screen printing and embroidery operations, with a client-facing role, with demonstrated exposure to serving corporate organizations, NGOs, educational institutions, retail businesses, and event-based projects.

·       Proven ability to lead projects and teams, meet deadlines, and grow B2B sales.

·       Strong communication, leadership, and negotiation skills.

Able to work under pressure and manage multiple client accounts.