Call Center Debt Collection Agent

1. Account Management: Responsible for managing a portfolio of delinquent accounts by ensuring all communication, including payment arrangements made and any agreements reached, are well recorded, and the target assigned is met.
   
2. Communication: The agent will be responsible for contacting debtors via phone, email, or written correspondence to remind them of their outstanding debts, negotiate and establish feasible payment options, and settlements based on their financial situations
3. Problem solving: Investigate and resolve disputes regarding debts and clarify issues related to the debt in a timely manner
4. Compliance; Ensure compliance with relevant laws, regulations, and industry best practices governing debt collection activities by maintaining confidentiality and professionalism in handling debtor information.
5. Customer Relations: Foster positive relationships with customers through effective communication and negotiation skills, aiming to secure timely payments while preserving customer loyalty.
6. Reporting; Providing feedback to management on challenges faced during collection process.

Qualifications;

• Previous experience in debt collection, customer service or a related field is preferred.
• Strong communication and negotiation skills and excellent analytical and problem-solving abilities, with a keen attention to detail.
• Proficiency in using collections software and Microsoft Office applications.
• Knowledge of relevant laws and regulations governing debt collection practices.