Job Summary

Applications are invited from qualified persons for the above vacant position.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Duty
First Call Resolution

Description     
- Prompt call response

Duty
VOC Management      

Description
- VOC registration

Duty
Pending Management

Description     
- SPM system utilization & feedback to relevant dept on part availability

Duty
Internship Mentorship    

Description
- Interns role assignment & monitoring, Training schedule

Duty
Sprinkler Management (SNS)   

Description
 - Customers query response via facebook/twiter/instagram & Youtube
 - Communication with marketing & other relevant dept  on any issues raised.
 - Online CSAT Survey & resolution rate
 - Content sharing on DB portal

Duty
CIC report

Description     
- Weekly/ Daily CIC status report update.
- Daily CIC board calls update
- Up- to date CIC white board call status update
- Monthly report status sharing on need basis

Duty
Digital Management

Description     
- WhatsApp chat support & follow up
- WhatsApp CSAT Survey score & resolution rate
- Content Sharing on DB Portal
- Digital Portion Quantity improvement PIC

Duty
Repair scheduling

Description     
- Follow up with own IH schedule in the system
- Customer promise time management

Duty
Our Client Management    

Description
- Our Client.com e-mail response
- VOC registration for Our Client.com customer feedback

Duty
VOC & Detractor Management    

Description
- VOC PIC--> Confirmation, contact & responsible PIC.
- Follow up with all Disty PIC on monthly detractor status results
- VOC analysis and result sharing with Disty & Our Client for action plan implementation
" - NPS analysis and result sharing with Disty & Our Client
- Action plan implementation "
- Detractor system management: Customer follow up and system update. For all  Disty

Duty
GCSC Emails

Description   
- Emails response PIC
- Response L/T monitoring
- Monthly customers query compilation, follow up response.
- Call counsel registration for emails query

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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