New
2 weeks ago

Job Summary

We are looking for a fluent English speaking customer relations person who can communicate with US based clients in a comfortable manner with experience and knowledge of the US culture

  • Minimum Qualification:Unspecified
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Client Concierge is a single point of contact for a client who based in the US. That person needs a voice of assurance to understand that the callers are being heard correctly, taken care of  and will receive the right follow on service.

Details:

We are looking for a fluent English speaking customer relations person who can communicate with US based clients in a comfortable manner with experience and knowledge of the US culture.

You will be dealing with people who have experienced death in their family or of a loved one, and be communicating with them in order to ensure they are aware of the all the steps that will be required in the process of their journey with our service.

Working Hours:

3.30PM to 12AM East Africa Time

Important Qualities:

  • Attention to audio detail
  • Attention to written detail
  • Ability to improvise in conversation when put on spot
  • Ability to organize information
  • Empathy in communication

Please submit your CVs.

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