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Summit Recruitment & Search

Client Service Coordinator – Nairobi, Kenya

Summit Recruitment & Search

Customer Service & Support

Healthcare KSh Confidential
3 weeks ago

Job Summary

Our client, a company that specializes in performance improvement is looking to recruit a Client Service Coordinator.

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

The successful candidate will be required to deliver exceptional business support and performance through effective planning and execution of training programs, strong self-leadership, operational excellence, and teamwork. He or She should have a good understanding of adult learning principles.

Key Requirements:
•    Demonstrate self-leadership through planning, prioritization, doing things wholeheartedly, communicating effectively, and embrace change as a way of life and working.
•    Contribute towards building a high-performance and collaborative environment committed to achieving success through each other.
•    Support the Operations Manager and the organization at large in the effective management of Training resource planning and utilization.
•    Support the Operations Manager in ensuring that the organization’s facilitation resource pool is well managed through timely and effective communication with the Delivery Consultants.
•    Ensure proper resource planning for projects/assignments including but not limited to Delivery Consultants, training materials, equipment and training facilities.
•    Ensure delivery of memorable training sessions by having full awareness of the training schedules
•    Implement prudent planning measures for all resource management and institute replenishment thresholds.
•    Ensure professional preparation and delivery of all training sessions.
•    Ensure that all customer requests communicated to enhance training experience are attended to promptly within 2 days.
•    Carefully go through each of the Training Evaluation forms and attend to all comments that require action within 48 hours.

•    Bachelor’s degree from a recognized university.
•    Exceptional organization skills.
•    Demonstrated experience in planning, customer service and quality assurance in a busy environment.
•    Knowledge of basic working IT applications.
•    Excellent presentation skills.
•    Excellent negotiation skills.

Monthly Gross salary: 75,000 - 80,000/= depending on experience and qualifications.
Deadline: 12th October 2022

We endeavour to make contact with all of our applicants, but unfortunately high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience

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