Job Summary

The Concierge is basically a virtual one-size-fits-all role, providing personalized services to all members in our community, ensuring delivery of the value Delete the drag.

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

Only applications received via BrighterMonday will be considered. Any phone calls, emails or other types of canvassing may lead to your application being disqualified.
Please do not apply if you do not meet the minimum requirements set out below.

Reports to Client Relations Manager
Salary TBC
Location Nairobi

Our Client owns and operates the KOFISI branded Serviced Offices. KOFISI has 9 Centres located in 4 gateway cities on the African continent; Nairobi, Johannesburg, Lagos, Dar-es-Salaam; with a planned expansion across over 12 new cities.

KOFISI creates sophisticated, collaborative, and reliable work environments for multinational and Enterprise clients. We do this by applying three major themes: Space, Technology and Service. KOFISI is the leader in designed space and provides hospitality led services to combine with our own technology – all three designed to connect members and assist their productivity.

Our brand operates through four company values in order to ensure an engaging experience and assist our members productive.
Open with Optimism – Productive clients makes us happy. Every person who comes to work at Kofisi should be greeted with an infectious optimism that inspires them to make the most of their day and their talents.
Front Foot Forward – Our clients love it when we are proactive and forward. Do not wait for them to come to us, be it good or bad. Be brave enough and curious enough tostep towards them and find out what they are thinking.
Delete the Drag – When our clients grow, we grow but when they slow, we slow. Every day we should look for opportunities to reduce the drag and hold them back, taking things off their hands that we’re more capable at.
Every day is day one – Every workplace brand delivers a good experience on the firstday, but a great workplace brand delivers a great experience every day. We adopt a day one mentality to make sure we’re always thinking about what our clients need.

To deliver on our promise for superior member/client service we are seeking to hire hospitality inspired and trained people - and we have a vacancy in our Nairobi Centre teamfor the role of Concierge . If your skills, experience, qualifications and attributes fit the following, we wouldwelcome you to apply for the position.

Job Purpose
The Concierge is basically a virtual one-size-fits-all role, providing personalized services to all members in our community, ensuring delivery of the value Delete the drag. The Concierge has an array of responsibilities from handling requests from community members, distributing mail, managing parking, commissioning handyman services and taking requests for repairs. The Concierge will also assist the Client Relations Manager to present office spaces to potential clients as well as handling marking of available spaces within the assigned centre and the community in general. S/he will have the oversight responsibility for the smooth running of the assigned centre.

Duties and Responsibilities

● Attend to all inbound member requests
o Facilitate all bureau and meeting room requests, ensuring correct and timeliness of delivery
o Handle all F & B requests
o Always provide support for day one experience

● Ensure Community Lite programs are executed as planned
o Tailor packages for F & B as well as direct briefs for events and F & B
o Light lunch delivery
o Weekly treat delivery
o Monthly breakfast delivery
o Attendance of scheduled community/ networking events

● Operational responsibilities
o Assist CRM with member communication
o Oversee procurement needs within the centre by keeping track of monthly stationery and groceries shopping, submitting necessary requests for replenishment on time
o Direct interaction with Experience team for enhancement and coaching
o Ensure COVID policy is executed and adhered to at all times
o Ensure adequate procurement and supply of coffee ingredients at all times
o Actively follow up to ensure all FM tickets raised are resolved promptly where possible
o Oversight responsibility for opening and closing procedure
o Coordinate and manage the duties and activities of Office Assistants
● Manage the staff when the Centre Client Relations Manager is not available

Performance Measures

● Decision Making/ Problem Solving/ Autonomy
o Measures effectiveness in understanding problems and making timely, practical decisions.
o Working on own initiative with contact from Management as required

● Administration
o Measures effectiveness in planning, organizing and efficiently handling activities and eliminating unnecessary activities.

● Knowledge of Work
o Considers employee’s skill level, knowledge and understanding of all phases of the job and those requiring improved skills and/ or experience.

● Communication
o Measures effectiveness of listening to others, expressing ideas, both orally and in writing and providing relevant and timely information to management, co-workers,subordinates and customers.

● Expense Management
o Measures effectiveness in establishing appropriate reporting and control procedures; operating efficiently at the lowest cost and staying within established budgets.

● Managing Change and Improvement
o Measures effectiveness in adapting to necessary changes from old methods when they are no longer practical, identifying new methods and generating improvement in the facility’s performance.

● Customer Responsiveness
o Measures responsiveness and courtesy in dealing with internal staff, externalcustomers and vendors.

● Dependability
o Measures how well employee complies with instructions and performs under unusual circumstances. Includes attendance and timekeeping, according to theroster.

● Safety
o Measure’s individual’s work habits and attitudes as they apply to work safely.
Consider their contribution to accident prevention, safety awareness, ability to care for property and keep workspace safe and tidy.

● Employee’s Responsiveness
o Measures responsiveness in completing assigned tasks promptly, following established standards, policies and procedures.

● Teamwork
o Measures how well the employee gets along with colleagues, respecting their rights and showing a cooperative spirit.

● Independent Action
o Measures effectiveness in time management as well as initiative and independent action within prescribed limits.

Qualifications, Skills & Experience

● Qualification & skills
o Good written and oral communication skills
o Problem-solving skills
o A high degree of professionalism in request management
o Tech-savvy, able to use google application
o Reliable and able to work over weekends when required
o Strong time management skills
o Basic analytical skills
o Strong attention to detail
o Athletic – highly energetic and chatty in a professional manner
o Well presented –presentable appearance, pleasant, maintains eye contact engagement and approachable

● Experience
o 5 years’ experience in the front office of a hospitality environment, preferably in a member-based environment

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