Job Summary

Our client is a leading Diagnostic Company with presence across emerging markets in India and Africa. They are looking for a Customer Experience Manager to lead and drive our customer experience value chain for customer obsession and brand loyalty.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Reporting to the Business Unit Head

•    Lead & Drive Our CX value chain for Customer Obsession & Loyalty:
•    Build our Brand and Inspire Customer Loyalty & Obsession;
•    Rebrand our CX models and generate efficiencies thereof Deliver exquisite Client Digital Experiences
•    Ensure Quality and Profitability of our Client Relationships
•    Deliver Omnichannel solutions to client messaging & reach – Routine & Complex needs
•    Transform and Lead our Customer Support teams/Solutions - to meet adaptive demands;
•    Implement Solutions that anticipate & address client needs, concerns in real-time
•    Review & Pull insights from Consumption data & analytics – for translatable offerings
•    Lead Customer Promotional campaigns – on Upselling; Cross-selling; & Awareness initiatives

•    Over 5 years customer experience in the service industry or Digital technology platforms.
•    A university degree in marketing or business studies.
•    Minimum of five years of related experience in service industry
•    Proven ability to motivate and lead the customer experience team.
•    A go-getter / self-starter, results-oriented individual. Able to take initiative and operate independent of regular coaching.
•    A good working knowledge of Microsoft Office Suite is required.
•    Excellent oral and written communication and presentation skills.

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| Full Time |
| Full Time |