Job Summary

Our client is a leading Diagnostic Company with presence across emerging markets in India and Africa. They are looking for a Customer Experience Manager to lead and drive our customer experience value chain for customer obsession and brand loyalty.

  • Minimum Qualification: Bachelor
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

Reporting to the Business Unit Head

Goal:
•    Lead & Drive Our CX value chain for Customer Obsession & Loyalty:
•    Build our Brand and Inspire Customer Loyalty & Obsession;
•    Rebrand our CX models and generate efficiencies thereof Deliver exquisite Client Digital Experiences
•    Ensure Quality and Profitability of our Client Relationships
•    Deliver Omnichannel solutions to client messaging & reach – Routine & Complex needs
•    Transform and Lead our Customer Support teams/Solutions - to meet adaptive demands;
•    Implement Solutions that anticipate & address client needs, concerns in real-time
•    Review & Pull insights from Consumption data & analytics – for translatable offerings
•    Lead Customer Promotional campaigns – on Upselling; Cross-selling; & Awareness initiatives

Experience
•    Over 5 years customer experience in the service industry or Digital technology platforms.
•    A university degree in marketing or business studies.
•    Minimum of five years of related experience in service industry
•    Proven ability to motivate and lead the customer experience team.
•    A go-getter / self-starter, results-oriented individual. Able to take initiative and operate independent of regular coaching.
•    A good working knowledge of Microsoft Office Suite is required.
•    Excellent oral and written communication and presentation skills.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Get Insured through mTek Services

You can explore medical and personal accident insurance covers conveniently. Compare pricing from various insurance companies, save, and budget GET INSURED

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
Confidential
2mos
Nairobi
| Full Time |
Confidential
1mo