Customer Service Representative
Job summary
Entry-level Customer Service Executive role based in Kisumu. You will support Swfty customers, merchants, and riders by resolving inquiries, tracking orders, and ensuring smooth delivery experiences. Ideal for recent graduates or early-career candidates with strong communication skills and a customer-focused mindset.
Job descriptions & requirements
The Customer Service Executive will support Swfty customers, riders, and merchants by responding to inquiries, resolving delivery-related issues, and ensuring a positive user experience. This role is ideal for individuals looking to start a career in customer service or operations in a fast-growing technology and logistics company.
Responsibilities
- Respond to customer, rider, and merchant inquiries via phone, chat, or email
- Assist customers with order tracking, delivery updates, and account support
- Resolve complaints and issues professionally and in a timely manner
- Escalate complex issues to the supervisor when required
- Accurately record customer interactions and update system records
- Follow company service standards and internal procedures
- Maintain high levels of customer satisfaction and professionalism
- Work collaboratively with operations teams to resolve delivery issues
Requirements
- Diploma or Bachelor’s degree in Business, Communications, Hospitality, or related field
- 0–2 years of experience in customer service, retail, hospitality, or call centre roles
- Strong verbal and written communication skills
- Good problem-solving and listening skills
- Basic computer skills and willingness to learn new systems
- Customer-focused attitude with patience and empathy
- Ability to work in a fast-paced environment
Fresh graduates and early-career applicants are encouraged to apply.
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