Guest Services Executive

Key Responsibilities

·       Respond promptly to guest enquiries via Airbnb, Booking.com, and WhatsApp.

·       Convert enquiries into confirmed bookings through timely and professional communication.

·       Manage guest check-in and check-out processes, ensuring accurate access information is shared.

·       Handle guest concerns and complaints while coordinating resolutions with the UK operations team.

·       Follow up on guest reviews and feedback to enhance the customer experience.

·       Maintain accurate records of all guest interactions and operational activities.

·       Work collaboratively with the client's existing operations team based in Bangladesh.

Job Requirements

·          Minimum 3 years' experience in customer service, preferably within hospitality, travel, serviced apartments, or a similar guest-facing environment.

·          Mandatory: Proven hands-on experience using Airbnb and/or Booking.com platforms.

·          Exceptional written and spoken English with the ability to communicate confidently and professionally with UK-based guests.

·          Strong problem-solving skills with the ability to remain calm under pressure.

·          Highly organized, dependable, self-motivated, and able to work independently.

Working Arrangement

·          Fully remote (work from home).

·          Candidates must have their own computer, headset, and reliable high-speed internet connection. This is a non-negotiable requirement.

·          45 hours per week, spread across 5 working days, including 2 weekend days, in line with UK guest activity. Working hours will be aligned with UK operations.