ü Passport Photo Required together with the application
ü Welcome walk in clients entering the organization in a professional manner;
ü Deliver excellent customer service at all times
ü Handling and Resolving Clients Complaints
ü Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
ü Keep up to date with current promotions and Product pricing, to provide information to clients on request, while maximizing sales opportunities
ü Fulfill all reasonable requests from clients and ensure their satisfaction
ü Provide daily and Monthly reports as required
ü Carry out instructions given by the management team and head office
ü Coordinate with various departments and customers and resolve any technical and operation issues.
ü Communicate and coordinate with internal departments on customer support
ü Manage customer enquiries for all products and services and ensure timely resolution for same.
ü Ensure all clients enquiries are responded to within the shortest time possible and later do a follow up
ü Assist the company in sales execution
ü Tender Preparation
ü Preparing and sending clients quotations, Proposals and Reports
ü Look into the day to day correspondence of the mails required for official purposes
ü To provide administrative support and assistance when required.
ü Maintain office filing and storage systems
ü Update and maintain databases such as mailing lists, contact lists and client information
ü Retrieve information when requested
ü Prepare and modify documents including correspondence, reports, drafts, memos and emails
ü Prepare agendas for meetings and prepare schedules