New

Front Office/ Customer Service Representative

Anonymous Employer

Job Summary

1. Receive and Screen Phone calls 2. Welcome walk in clients entering the organization in a professional manner; 3. Deliver excellent customer service

  • Minimum Qualification: Diploma
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description

ü  Passport Photo Required together with the application

ü  Welcome walk in clients entering the organization in a professional manner;

ü  Deliver excellent customer service at all times

ü  Handling and Resolving Clients Complaints

ü  Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail

ü  Keep up to date with current promotions and Product pricing, to provide information to clients on request, while maximizing sales opportunities

ü  Fulfill all reasonable requests from clients and ensure their satisfaction

ü  Provide daily and Monthly reports as required

ü  Carry out instructions given by the management team and head office

ü  Coordinate with various departments and customers and resolve any technical and operation issues.

ü  Communicate and coordinate with internal departments on customer support

ü  Manage customer enquiries for all products and services and ensure timely resolution for same.

ü  Ensure all clients enquiries are responded to within the shortest time possible and later do a follow up 

ü  Assist the company in sales execution

ü  Tender Preparation

ü  Preparing and sending clients quotations, Proposals and Reports

ü  Look into the day to day correspondence of the mails required for official purposes

ü  To provide administrative support and assistance when required.

ü  Maintain office filing and storage systems

ü  Update and maintain databases such as mailing lists, contact lists and client information

ü  Retrieve information when requested

ü  Prepare and modify documents including correspondence, reports, drafts, memos and emails

ü  Prepare agendas for meetings and prepare schedules

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo
Nairobi
| Full Time |
KSh Confidential
1mo