HOTEL MANAGER
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New
Job summary
Oversee all hotel operations, including front office, housekeeping, food & beverage, maintenance, and guest services.
Min Qualification:
Bachelors
Experience Level:
Senior level
Experience Length:
10 years
Job descriptions & requirements
JOB TITLE: HOTEL MANAGER
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY
SALARY: KSHS. 150,000-180,000
JOB LOCATION: MOGADISHU
DUTIES AND RESPONSIBILITIES
Operations Management
- Oversee all hotel operations, including front office, housekeeping, food & beverage, maintenance, and guest services.
- Ensure compliance with hotel policies, procedures, and quality standards.
- Develop and implement operational strategies to improve efficiency and guest satisfaction.
- Monitor daily operations to ensure smooth functioning of all departments.
Financial & Budget Management
- Develop and manage annual budgets, monitor revenue, expenses, and profitability.
- Analyze financial reports and implement cost-control measures.
- Optimize revenue through effective pricing, marketing, and operational strategies.
- Ensure timely reporting of financial performance to hotel owners or stakeholders.
Team Leadership & HR Management
- Recruit, train, and mentor departmental managers and staff.
- Foster a positive, collaborative work environment that motivates employees.
- Conduct performance appraisals, provide feedback, and implement staff development programs.
- Ensure compliance with labor laws, safety regulations, and hotel HR policies.
Guest Experience & Quality Assurance
- Maintain high standards of customer service and guest satisfaction.
- Address and resolve guest complaints promptly and effectively.
- Implement initiatives to improve guest experience and hotel ratings.
- Monitor online reviews and feedback, taking corrective actions as necessary.
Strategic Planning & Business Development
- Develop and execute strategies to increase occupancy and revenue.
- Identify new business opportunities, partnerships, and market trends.
- Collaborate with marketing and sales teams to implement promotional campaigns.
- Prepare and present reports to stakeholders on business performance and growth strategies.
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree in Hospitality Management, Business Administration, or a related field.
- Professional certification in Hospitality Management is an added advantage.
- Minimum 10 years of experience in the hospitality industry, with at least 5 years in a senior management role at a 4-star or higher hotel.
- Proven track record in hotel operations, financial management, and team leadership.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Financial acumen with experience in budgeting and revenue management.
- Strategic thinking and problem-solving abilities.
- Knowledge of hospitality software and systems is a plus.
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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