HOTEL MANAGER
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New
Job summary
<p>Oversee day-to-day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security)</p>
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
JOB TITLE: HOTEL MANAGER
NATURE OF JOB: FULL TIME
INDUSTRY: HOSPITALITY
SALARY: KSHS.40,000
JOB LOCATION: ISIOLO/WAJIR
DUTIES AND RESPONSIBILITIES
Operational Management
- Oversee day-to-day hotel operations across all departments (front office, housekeeping, kitchen, maintenance, and security)
- Ensure smooth coordination between departments to deliver seamless guest experiences
- Establish and enforce standard operating procedures (SOPs)
- Monitor occupancy levels and adjust operational plans accordingly
Staff Supervision & Leadership
- Recruit, onboard, train, and mentor hotel staff
- Develop duty rosters and manage staff scheduling to ensure adequate coverage
- Conduct regular performance evaluations and provide coaching and disciplinary action where necessary
- Promote teamwork, accountability, and a high-performance culture
Guest Experience & Customer Service
- Ensure all guests receive professional, courteous, and timely service
- Handle escalated guest complaints and resolve issues effectively
- Monitor guest feedback and implement improvements to enhance satisfaction
- Maintain a welcoming and safe environment for all guests
Financial Management
- Prepare and manage the hotel’s budget, including forecasting and cost control
- Monitor daily revenue, expenses, and profitability
- Implement strategies to increase occupancy and revenue
- Oversee cash handling, billing, and financial reporting
Food & Beverage Oversight
- Supervise kitchen and dining operations to ensure quality and hygiene standards
- Monitor food costs, portion control, and wastage
- Ensure timely procurement of food supplies and proper storage practices
Facilities & Maintenance Management
- Ensure all hotel facilities, rooms, and equipment are well-maintained and functional
- Schedule routine inspections and preventive maintenance
- Coordinate repairs and liaise with service providers when necessary
Compliance & Safety
- Ensure compliance with health, safety, and local regulatory requirements
- Implement and monitor hygiene, sanitation, and safety standards
- Train staff on emergency procedures and risk management
Reporting & Administration
- Prepare regular reports on operations, financial performance, and staff productivity
- Maintain accurate records of guests, inventory, and financial transactions
- Provide updates and recommendations to ownership/management
KEY REQUIREMENT SKILLS AND QUALIFICATION
- Degree or Diploma in Hospitality Management or a related field
- Minimum of 3 years’ experience in hotel management or a similar leadership role
- Strong leadership, communication, and interpersonal skills
- Proven ability to manage teams and deliver high-quality customer service
- Good financial and operational management skills
- Ability to work in a remote or semi-remote location (Isiolo/Wajir)
- Must be aged 38 years and above
- Male candidates are encouraged to apply
HOW TO APPLY
- If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
- Interviews will be carried out on a rolling basis until the position is filled.
- Only the shortlisted candidates will be contacted.
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