HR Manager (Call Center) at Summit Recruitment and Search

Job Description

Summit Recruitment & Search was established in to address the recruitment, mass recruitment, executive search, outsourcing and training needs of companies based in Kenya or wanting to enter the Kenyan, East African, South African and African market. We have a leading proven track record in our field in South Africa, Uganda, Ethiopia, Tanzania, Rwanda, Nigeria, Zambia, Ghana and many other African countries. We are able to advise on market trends, training requirements, prevailing salaries and offer a complete HR Solution where necessary.

Key Requirements

Oversee implementation of HR policies and compliance at the call center branch. Drives recruitment and selection in line with the Company’s hiring policy and timely and accurate processing of payroll. Oversee employee’s personal information record keeping in compliance with the company policy. Tracks monthly Employee Engagement activities, solicits feedback from employees and implements recommendations based on budget. g. Prepare monthly HRM reports, and any other HR reports as required by the management. Ensures bi-annual Employee Satisfaction Surveys and action planning is conducted and timely coordination of monthly employee engagement activities at location. Champions Corporate Social Responsibility, Diversity and Inclusion initiatives at location level. Actively promotes Learning and Development and talent management initiatives. Oversees and coordinates the timely administration of performance management at the location.

Qualifications

Relevant bachelor’s degree in human resources. A master’s degree is highly preferred. Must have at least 5 years’ Experience working as a HR Manager in the Call center, Customer Experience or hospitality sectors. Must have Membership of the Institute of Human Resource Management. Must be willing to get clearance of both good conduct and Ethics and Anti-Corruption. Must be willing to work 6 days a week half day on Saturday and available on call 24/7 due to the nature of the job. Must be very engaging, a team player, innovative, keen to detail and able to blend with young employees and have exceptional understanding of labour laws