HUMAN RESOURCE OFFICER (HOSPITALITY INDUSTRY)

ABOUT THE COMPANY

We are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements & Trainings, Career Counselling for Professionals & Students, Corporate & Individual Trainings, Authors & Writers Trainings, Accounting, Financial & Secretarial Services, Corporate Financial Services and ERP Implementation & Training.

JOB SUMMARY

On behalf of our client, a leading hospitality provider, we are seeking an experienced Human Resource Officer with a strong focus on HR Operations. The successful candidate will lead and manage all HR functions for safari lodge and camp operations in the Masai Mara. Key responsibilities include ensuring legal compliance, effective workforce planning, high staff engagement, and service excellence, while supporting both local and expatriate employees in a remote hospitality environment.Qualifications & ExperienceEducationBachelor’s Degree in Human Resource Management, Business Administration,or related field.IHRM Membership (Practicing Certificate) – Mandatory.HR professional certification ( CHRP or equivalent)ExperienceMinimum 5–8 years HR experience, with at least 3 years in hospitality,tourism, or lodge operations.Experience working in remote locations or camp-based environments ishighly preferred.Strong understanding of Kenyan labour laws and expatriate workforcemanagement.Skills & CompetenciesStrong leadership and interpersonal skillsKnowledge of hospitality operations and service cultureConflict resolution and negotiation skillsHigh level of integrity and confidentialityAbility to work under pressure in remote environmentsProficiency in HR systems and MS OfficeKey Performance Indicators (KPIs)Staff turnover rateTime to hireLabour cost vs revenue ratioCompliance audit resultsEmployee engagement and satisfaction scoresTraining completion rate

RESPONSIBILITIES

1. HR Operations & AdministrationOversee end-to-end HR operations including recruitment, onboarding,contracts, payroll coordination, leave management, and employee records.Ensure accurate maintenance of personnel files in compliance with KenyaEmployment Act, 2007 and Data Protection Act, 2019.Manage staff rosters, headcount planning, and seasonal workforcerequirements.Coordinate accommodation, staff welfare facilities, and camp-based HRlogistics.2. Recruitment & Workforce PlanningManage recruitment for hospitality roles including lodge managers,chefs, F&B staff, guides, housekeeping, maintenance, and support staff.Liaise with local community leaders and conservancies for communityhiring and local employment quotas.Manage expatriate recruitment, work permit coordination, and compliancewith Kenya Immigration regulations.Control recruitment costs and reduce turnover through effective manpowerplanning.3. Employee Relations & Labour ComplianceAct as the primary point of contact for employee relations, grievancehandling, and disciplinary processes.Ensure fair application of company policies, CBAs (if applicable), andlabour laws.Handle disciplinary hearings, terminations, and dispute resolutionprofessionally.Represent the company during labour inspections or audits.4. Performance Management & ProductivityImplement performance appraisal systems aligned to hospitality servicestandards.Support departmental heads in setting KPIs and productivity benchmarks.Identify underperformance issues and recommend corrective actions ortraining.5. Training & DevelopmentCoordinate training programs on: Hospitality service excellence, Guest experience standards, Health, safety, and hygieneHR compliance and leadership developmentIdentify training needs and support staff career progression.Ensure induction programs for new joiners and seasonal staff.6. Compensation, Benefits & Payroll CoordinationSupport payroll processing by ensuring accurate attendance, overtime,and leave data.Manage benefits including medical cover, meals, accommodation, uniforms,and statutory deductions (NSSF, NHIF, PAYE).Benchmark wages against hospitality industry standards in Kenya.7. Health, Safety & Staff WelfareEnsure compliance with OSHA, 2007 and hospitality safety standards.Promote staff wellbeing, mental health, and work-life balance in remotelocations.Coordinate staff medical emergencies and welfare initiatives.Support camp risk management and emergency preparedness.8. Policy Development & HR ReportingDevelop, review, and enforce HR policies, SOPs, and employee handbook.Prepare monthly HR reports covering:Headcount and turnoverAbsenteeism and disciplineTraining and performanceLabour cost analysisProvide HR insights to management and board as required.

REQUIRED SKILLS

Labour/employment law, Talent management and planning, Organizational reforms and change management, Employee guidelines and onboarding, Organize and manage recruitment campaigns, Payroll, Skill and competence mapping, Employee contracts, Human resources information systems, Conflict management and resolution

REQUIRED EDUCATION

Bachelor's degree