ICT ASSISTANT
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Job summary
On behalf of our client, we are seeking a proactive and technically competent ICT Assistant to support the organization's ICT infrastructure and day-to-day technology operations.
Min Qualification:
Bachelors
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Recruiter: Human Capital Outsourcing Limited (On behalf of our Client)
Industry: Poultry Farming | Food Processing | FMCG
Location: Thika, Kenya
Employment Type: Full-Time
Department: Information Communication & Technology
Reports To: ICT & Graphic Design Officer / Chief Executive Officer
Position Overview
The successful candidate will provide first-line technical support, maintain computer systems
and networks, assist in system administration, and ensure reliable ICT services that support
efficient business operations across offices, farms, processing plants, and distribution
centers.
Key Responsibilities
- Provide first-line ICT support to users.
- Install and configure computer hardware and software.
- Troubleshoot hardware, software, and network issues.
- Maintain computers, printers, and peripheral devices.
- Support network administration and internet connectivity.
- Install system updates and security patches.
- Manage user accounts and access permissions.
- Perform routine data backup and recovery procedures.
- Monitor ICT equipment performance and maintenance schedules.
- Support CCTV, biometric, and communication systems.
- Maintain ICT inventory and asset registers.
- Assist in website and email administration.
- Train users on ICT systems and applications.
- Maintain ICT documentation and user manuals.
- Ensure compliance with ICT policies and cybersecurity standards.
- Perform any other duties assigned by management.
Qualifications & Experience
- Bachelor's Degree Information Technology.
- Computer Science Qualification Accepted.
- Two Years ICT Experience.
- Hardware Troubleshooting Skills.
- Network Administration Knowledge.
- Microsoft Office Expertise.
- Windows Systems Knowledge.
- Basic Cybersecurity Knowledge.• Database Knowledge Advantage.
- ERP Systems Exposure.
- Good Communication Skills.
- Customer Service Orientation.
Key Competencies
- Technical Support
- Network Administration
- Hardware Maintenance
- Software Installation
- Problem Solving
- Customer Service
- ICT Documentation
- Cybersecurity Awareness
- Team Collaboration
- Time Management
- Communication Skills
- Attention to Detail
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