ICT Support Engineer, Graduate School of Media & Communications

Introduction

Chartered in , Aga Khan University (AKU) is a private, autonomous, and self-governing international university, with 13 teaching sites in 6 countries over three continents. AKU has seven hospitals and over outreach health centres.The University is a non-denominational institution open to all, irrespective of religion, ethnicity, gender, or national origin.Since , AKU has offered academic programmes in nursing, medicine, and education for and in countries in East Africa.

The University is both a model of academic excellence and an agent of social change. As a leading international institution dedicated to excellence and change, AKU operates on the core principles of quality, relevance, impact, and access.

Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to Technical Operations Manager & ICT Manager to provide timely support physically or provide remote assistance support on wide range of user problems, escalating calls promptly and ensuring generation of Helpdesk Operations Service.

Responsibilities:

Planning in Liaison with the Technical Operations Manager and IT Manager to ensure proper support of off campus and on campus faculty, staff and students by making routine checks and connections Ensure that all ICT equipment are working properly so as to ensure good service delivery Responsible for Installation of Operating Systems and application software on all end user PCS as per University requirements. Ensure that tickets are logged on ITSM for accountability and follow ups. Actively participate in Audio Visual support services at the University Centre Ensure that Hardware for end users is properly distributed, upgraded as case may be, and give a complete inventory. Responsible for proper Equipment tracking for ease of Asset audit Ensure faculty and students are set up appropriately in the VLE system Populate the VLE system with course content as required by instructors and tutors Support the development of digital online asynchronous content. Train students on how to access virtual learning environment and upload assignments, how to access school email and resetting possworks off campus. Operate, monitor, adust audio, video lighting and broadcast equipment to ensure consistent quality. Convert audio and video records to digital formats for editing on computers.

Requirements:

Diploma in Information Technology A degree in relevant field is an added advantage. Diploma or related training in Studio Operations and Broadcase 4 yearsexperience in ICT support & 2 years experience in Studio (Radio & TV) maintance skills. Minumum of 2 years experience in Virtual Learning Environment principles and practicalities position Studio Operation skills Excellent communication skills both written and oral Good interpersonal relations Ability to convey facts clearly