JOB TITLE ISP FIELD TECHNICIAN (5 POSITIONS)

NATURE OF JOB FULL TIME

INDUSTRY ISP

SALARY KSHS. 30,000

JOB LOCATION NGONG ROAD

DUTIES AND RESPONSIBILITIES

Fiber Optic Installation & Deployment

Install and terminate fiber optic cables for residential, SME, and enterprise clients.
Conduct fiber splicing, patching, and testing using appropriate tools and equipment.
Install and configure Optical Network Terminals (ONTs), routers, switches, and related customer premises equipment (CPE).
Perform aerial and underground cable installations where required.
Ensure proper routing, labeling, and protection of cables during installation.

Network Maintenance & Troubleshooting

Diagnose and resolve fiber connectivity issues, signal degradation, and network outages.
Conduct preventive maintenance on fiber and network infrastructure.
Troubleshoot LAN/WAN connectivity issues affecting customer service delivery.
Replace faulty cables, connectors, networking devices, and related hardware.
Escalate complex technical faults to Network Engineers or NOC teams where necessary.

Structured Cabling and Cable Management

Perform Cat6 cable termination and structured cabling installations.
Ensure proper cable organization, dressing, and management within racks and customer sites.
Install patch panels, faceplates, cabinets, and cable containment systems.
Maintain neat and professional installation standards.

Customer Support & Service Delivery

Support customer onboarding by conducting site surveys and installations.
Educate customers on basic equipment usage and connectivity troubleshooting.
Respond promptly to customer complaints and service tickets.
Maintain professionalism and excellent customer service during all field interactions.

Documentation & Reporting

Complete installation reports, maintenance logs, and fault resolution records accurately.
Document network changes, cable routes, and equipment configurations.
Update assigned tickets and work orders within agreed timelines.
Provide daily activity and incident reports to supervisors.

Health, Safety & Compliance

Adhere to workplace safety procedures during installations and maintenance activities.
Properly handle tools, ladders, fiber equipment, and electrical components.
Ensure compliance with company operational standards and technical procedures.
Maintain assigned tools and equipment in good working condition.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Diploma or Certificate in Telecommunications Engineering, Information Technology, Electrical Engineering, Computer Networking or a related technical discipline
Minimum of 2 years’ hands-on experience in Fiber optic installation and maintenance,
ISP field operations, Networking support and troubleshooting, Structured cabling environments
Strong analytical and troubleshooting skills
Excellent communication and interpersonal abilities
Good customer service orientation
Ability to work under pressure and meet deadlines
Team player with a positive attitude
High level of integrity and professionalism
Self-driven and able to work with minimal supervision
Extensive fieldwork within Nairobi and surrounding regions
May involve climbing poles, rooftop installations, and outdoor assignment

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on recruitment@britesmanagement.com
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

ISP FIELD TECHNICIAN (5 POSITIONS)

Brites Management Services Limited