Manager, Digital Adoption & Channel Grow at Standard Bank Group

Job Description Standard Bank Group is the largest African banking group by assets offering a full range of banking and related financial services. “Africa is our home, we drive her growth” Our vision is to be the leading financial services organisation in, for and across Africa, delivering exceptional client experiences and superior value. This sets the primary goals and standard of excellence we intend to achieve in the medium term. With a heritage of over years, we have an on-the-ground presence in 20 countries in sub‑Saharan Africa; fit-for-purpose representation outside Africa; and a strategic partnership with the Industrial and Commercial Bank of China (ICBC). In line with the realities of risk, regulation, technology and competition that characterise our operating context, we continue to invest significantly in our diversified operations; our people and culture; our systems and infrastructure; and our brand. In doing so, we understand that our commercial success and social relevance over the long term depends on placing our clients at the centre of everything we do, and ensures that the outcomes of our activities are a catalyst for growth on this continent we call home. The long-term foreign currency ratings for The Standard Bank of South Africa, the single largest operating entity within the Standard Bank Group, are: Fitch Ratings BBB- (negative), Moody’s Baa2 (negative) and Standard & Poor’s BBB- (negative). The group is listed on the JSE Limited, share code SBK, and the Namibian Stock Exchange, share code SNB. The largest bank in the world, ICBC, is a 20.1% shareholder in the group. Other than the 20.1% ICBC shareholding, 32.9% of Standard Bank’s shareholder base is foreign. We subscribe to the Code of Banking Practice, a set of principles governing banking in South Africa and ensuring the highest standards of professionalism, integrity and fairness.Job Purpose:To drive customer digital platform adoption through digital registrations and utilization in order to increase revenue and improve client experience on digital channels for existing BC Clients SA.Output: Adhere to risk framework, appetite, risk control procedures, governance and risk toolbox.Develop business cases that promote digital adoption, including trade off proposals for costs vs benefits.Ensure alignment to the People and Culture standards with regards to all employee-related matters.Ensure relevant, baselining, tracking and reporting of all initiatives related to Digital Adoption.Ensure satisfactory audits and ensures that there are no repeat unsatisfactory findings as gauged by Group Internal Audit.Guide Client Coverage teams to achieve the set adoption targets that will lead to financial growth.Identify current and potential employee skill requirements in consultation with the People and Culture function.Identify reasons for low digital adoption and develops proposals to remediate.Manage Operational Risk loss within a prescribed tolerance limit as it pertains to digital adoption.Monitor campaign expenditure against adoption growth, revenue and makes decisions to continue or terminate campaigns in collaboration with relevant stakeholders (i.e. line manager, Client Coverage teams).Obtain market trends (local and international) as well as customer needs and utilises this information to further provide input into the digital channel adoption plans.Prepare implementation plans for approved remedial actions and drives execution across Client Coverage teams.Provide consolidated reporting of trends for client digital adoption across all sectors and segments.Provide input into campaign development and Marketing briefs to promote digital channels.Provide input into execution of Marketing initiatives for key adoption campaigns.Provide input into new CVP developments and enhancements that will support digital registrations and continued utilisation of digital channels. QUALIFICATIONS Minimum Qualifications Type of Qualification: First DegreeField of Study: Business Commerce Experience Required Digital & eCommerce, BCCBusiness & Commercial Clients5-7 yearsExperience in promoting or selling digital banking products and processes. Marketing experience and designing of campaigns. Experience in change management within a digital banking or technology solution environment. ADDITIONAL INFORMATIONBehavioral Competencies: Adopting Practical ApproachesArticulating InformationEmbracing ChangeEstablishing RapportExamining InformationGenerating IdeasInterpreting DataManaging TasksProviding InsightsPursuing GoalsTaking ActionTeam Working Technical Competencies: Attitude of Customer ExperienceCommercial AcumenCreative Problem SolvingData AnalysisMind of Customer ExperienceRisk IdentificationRisk Response Strategy