Relationship Managers-SME/Institutional or Public Sector Banking at HCS Affiliates Group

Job Description (adsbygoogle = window.adsbygoogle || []).push({}); The name HCS Africa is derived from carefully selected words: ‘Human’, referring to our people-oriented approach, ‘Capital’, referring to our commitment of increase in profit, and ‘Synergies’, referring to the collaborative nature of our organization. Therefore our service provisions and methodologies are wholly centered on adding value to your most important source of profit – Human Resource – and anything else in line with your business priorities which require the synergy of our partnering stakeholders.Key Duties & ResponsibilitiesRelationship Management & Customer Service· Provide HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank, and build client loyalty.Identify financial and non-financial requirements of clients by conducting financial needs analysisEnsure clients are aware of all the Privileges & Solutions offered either under SME/Institutional/Public sector BankingEnsure clients are aware of all financial services offered by the bankUse systems effectively for customer contact management, sales and service activityEnsure delivery of service promise and practice brand valuesMinimize client attritionEnsure set Complaint Management processes are followed and TATs are met Business Development Source New Business from Platinum clients through referrals, marketing activities and personal contactsDevelop the assigned banking customer base and expand the unit’s business growth through marketing of the platinum banking products and services.Enhance Banking sales/ revenues and promote cross selling of bank products to all existing clients.Achieve Revenue goals, Sales and Portfolio growth targets across arrange of products and servicesAchieve Product Holding per customer growth targets.Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering increased product usage for existing clients.Participate in Public, SME or Institutional Bank customer calls for marketing initiatives.Offer guidance to direct report/reportees through mentorship.Develop training programs for direct reports and conduct branch product trainingsComplete training programs allocated in line with your Role. Controls Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.Strong responsibility for ethical selling to customers with complete disclosure about products and servicesEnsure Portfolio allocated is closely monitored and actions recommended are diligently executedEnsure required approvals are obtained before authorizing paymentsMonitor overdrawn accounts/overdue loans or card payments and follow up for clients to regularizeEnsure accounts are not overdrawn without authorizationAdhere to set processes and procedures Qualifications & Experience Requirements· Bachelor’s degree in business related field.2 years’ minimum experience in Sales, Business development or Relationship Management in a financial services environment.Professional Qualification(CIM)will be an added advantageExcellent understanding of the Bank’s Strategy and ability to interpret this and map it to the market now and plan future.Good understanding of the regulatory issues, reporting and operational requirement as provided by CBK, KRA, KIB, etc.Strong interpersonal skills and cultural sensitivityAbility to build rapport easily with customers, have well developed oral and report-writing skills, and have the ability to work with, lead and build motivated teamsMust be a good negotiator, particularly in changing behavior and work practices but always Win/Win.Relationship Managers with experience in Institution, SME or Public sector banking are encouraged to apply.