Job Summary

This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

  • Minimum Qualification: Bachelor
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Reporting to:    Tech Support Manager
Core Hours:     8:30 - 17:30, Monday- Friday and beyond as needed
Location:     Kenya, with occasional international travel required

Company Introduction
Our Client is a market leader in unsecured working capital solutions with a significant presence across multiple African countries. We empower micro and small businesses in Sub-Saharan Africa to grow and succeed by providing instant access to credit that unlocks business growth. Our products blend business credit with financial education to maximize the credit’s impact for business owners, and all are managed and delivered through our proprietary core banking platform.

Company Purpose:      To Unlock Human Potential for Good
Company Mission:    To Grow Business With Capital And Knowledge
Company Vision:        The first choice for Micro Enterprise growth in Africa

Purpose of the position
This job’s purpose is to provide support to the business operations through ICT by providing standards, skills, experience & guidance in implementing the most efficient technology to achieve the company vision & mission.

Responsibilities & duties
•    Provide both onsite and remote technical & end user support.
•    Assist in managing the call center dialer system, Asterisk based
•    Troubleshooting of any hardware issues, repairs & where need be replacement of any faulty hardware e.g. laptops, laptop batteries, phones, printers for different business departments.
•    Schedule branch visits.
•    Software installation like antivirus & troubleshooting for the entire business unit.

Work experience & skills

Essential   

Strong networking skills, hardware and software trouble shooting skills   
1 year working experience in a busy IT environment    
Strong written and verbal communication skills    
Excellent critical thinking skills    
         
Personal qualities & behavioral traits    

Essential   

Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills    
Ability to work independently and as a team to meet deadlines, goals and objectives    
             
RELATIONSHIPS

With   

1.    Lead, Tech Support   

Purpose
Direct line manager, who will offer ongoing support and supervision

2.    CTO   

Purpose

Support in interacting with top-level management and assignment of projects

Performance review period: Initial 6 month probation. Upon successful completion of the probation period. Annual reviews will be conducted in April.

Important Safety Tips

1. Do not make any payment without confirming with the BrighterMonday Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

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Nairobi
| Full Time |
Confidential
2mos
Nairobi
| Full Time |
Confidential
2mos
Nairobi
| Full Time |
KSh 105,000 - 150,000
2mos