Tele-Sales Executive

Department: Business Development / Sales
Experience: 3 years (Telesales preferred)
Qualification: Diploma or Degree in Business, Marketing, Communications, or related field
Reporting to: Sales Manager

Job Purpose

The Tele-Sales Executive will drive revenue growth by generating qualified leads, conducting high-volume outbound calls, managing inbound inquiries, and providing accurate product information to prospective clients. The role supports the sales pipeline through timely follow-ups, effective lead qualification, and strong CRM data management.

Key Duties & Responsibilities

1. 
   
2. Sales Prospecting & Lead Generation
   

• 
  
• Conduct high-volume outbound calls to prospective business clients.
  
• Research and compile lists of targeted prospects.
  
• Nurture leads using structured follow-up sequences and tailored messaging.
  

1. 
   
2. Lead Qualification & Pipeline Support
   

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• Qualify leads based on need, budget, authority, and readiness to buy.
  
• Forward high-potential leads to Sales Executives and ensure smooth handover.
  
• Schedule demos, confirm attendance, and follow up on demo outcomes.
  

1. 
   
2. Customer Engagement & Inquiry Handling
   

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• Respond to inbound calls, emails, and inquiries with accurate product information.
  
• Clearly explain Telvoip’s solutions and value propositions.
  
• Maintain high professionalism and excellent telephone etiquette.
  

1. 
   
2. CRM Management & Reporting
   

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• Log all activities, notes, and outcomes in Zoho CRM (or assigned CRM).
  
• Ensure all lead records and pipeline updates are accurate and timely.
  
• Track performance metrics such as daily call volumes and conversion rates.
  
• Prepare and submit weekly reports to the Sales Manager.
  

1. 
   
2. Additional Responsibilities
   

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• Support Sales Executives with meeting/demo scheduling.
  
• Participate in tele-sales campaigns, activations, and promotional drives.
  
• Conduct basic market research to enrich prospect lists.
  
• Assist with customer onboarding coordination when necessary.
  

Key Outputs/Deliverables

• 
  
• Generation of qualified leads
  
• Accurate CRM records and timely reporting
  
• Effective customer engagement and follow-up
  
• Support for sales pipeline and demo management
  
• Contribution to revenue objectives
  

Required Qualifications & Experience

• 
  
• Diploma or Degree in Business, Marketing, Communications, or related field.
  
• Minimum 3 years of telesales experience (B2B preferred).
  
• Experience in telecom, VoIP, ICT, or technical solutions is an added advantage.
  

Key Skills & Competencies

• 
  
• Excellent telephone etiquette and persuasive communication.
  
• Strong ability to pitch, handle objections, and convert leads.
  
• Proficiency in CRM software, preferably Zoho CRM.
  
• Familiarity with VoIP/telecom/ICT solutions (an advantage).
  
• High follow-up discipline and ability to manage high call volumes.
  
• Organized, detail-oriented, and efficient in documentation.
  
• Self-motivated, goal-driven, and able to work with minimal supervision.
  

Application Process:

Qualified candidates are encouraged to submit their resume and a cover letter outlining their experience and qualifications to careers@orchidhr.co.ke by 27th December 2025.