Tours & Travel Visa Assistant
Job summary
The ideal candidate will play a key role in ensuring smooth, accurate, and timely visa applications while delivering excellent customer service to clients planning international travel.
Job descriptions & requirements
📍 Location: Westlands, Nairobi
🏢 Employer: Bridge Point Global Service
🌍 About the Role
Bridge Point Global Service is seeking a detail-oriented and client-focused Tours & Travel Visa Assistant to support visa processing and travel coordination services. The ideal candidate will play a key role in ensuring smooth, accurate, and timely visa applications while delivering excellent customer service to clients planning international travel.
🎯 Key Responsibilities
Handle end-to-end visa application processing for various destinations
Advise clients on visa requirements, documentation, and application procedures
Review, verify, and organize supporting travel documents for accuracy and completeness
Liaise with embassies, consulates, and visa application centers where necessary
Book and coordinate travel appointments, interviews, and submissions
Maintain accurate client records and application tracking systems
Provide timely updates to clients on visa status and requirements
Respond to client inquiries via phone, email, and in-person consultations
Ensure compliance with travel regulations and company procedures
Support general tours and travel operations as needed
🎓 Minimum Requirements
Diploma or Degree in Tours & Travel, Hospitality, Tourism Management, or related field
Minimum 3 years’ experience in a Tours & Travel company (mandatory)
Strong knowledge of visa application processes and requirements
Proficiency in MS Office and basic computer systems
Excellent communication and customer service skills
Strong attention to detail and high level of organization
Ability to work under pressure and meet strict deadlines
⭐ Ideal Candidate Profile
Highly organized and detail-oriented
Passionate about travel, tourism, and client service
Confident in handling client-facing responsibilities
Trustworthy, professional, and able to manage sensitive documents
Proactive problem solver with strong follow-through skills
💰 Compensation & Benefits
Basic Salary: KES 20,000 – 25,000
Commission: 5% on qualifying revenue
Exposure to international travel operations
Growth opportunities within a dynamic travel company
Supportive and fast-paced working environment
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