Housekeeping Supervisor - Machakos
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Job summary
Minimum 5 years’ housekeeping supervisory experience in a 4-star hotel.
Min Qualification:
Diploma
Experience Level:
Mid level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Location - Machakos
Job Summary:
Responsible for supervising and managing housekeeping staff to ensure cleanliness, maintenance, and high service standards across guest rooms, conference facilities and public areas.
Key Responsibilities:
• Staff Management: Supervise, schedule, and assign tasks to housekeeping team members (room attendants, public area attendants, laundry staff).
• Performance & Training: Conduct performance evaluations, provide feedback, and train staff on cleaning procedures, safety protocols, and company standards.
• Coordination: Work closely with front desk, maintenance, and other departments to ensure smooth daily operations and meet guest needs.
• Cleaning & Maintenance:
o Conduct regular inspections of rooms, conference halls and public areas.
o Oversee deep cleaning and special projects.
o Manage inventory of cleaning supplies and equipment.
o Report and follow up on maintenance issues.
• Guest Service: Handle guest complaints and requests related to housekeeping. Ensure hygiene and cleanliness standards are consistently met.
• Other Duties:
o Assist in budget management and cost control.
o Ensure compliance with health, safety, and chemical handling regulations.
o Support ongoing training and development for housekeeping staff.
Experience and Qualifications:
• Minimum 5 years’ housekeeping supervisory experience in a 4-star hotel.
• Diploma in Hotel Management or a related field (Essential).
• Well conversant with Materials Control (MC),OPERA software.
• Proven experience in housekeeping, with supervisory experience preferred.
Personal Attributes:
• Entrepreneurial mindset with a proven track record of achieving exceptional results.
• Strategic thinker with strong market analysis and forecasting skills.
• Hands-on leadership style that motivates and inspires teams.
• Flexible and adaptable to diverse operational demands.
• Detail- oriented ensuring consistent delivery of outstanding guest experience.
• Strong leadership, communication, and organizational skills.
• Knowledge of cleaning practices, hygiene standards, and safety protocols.
• Ability to lead a team and work collaboratively with other departments.
Male candidates are encouraged to apply.
Salary Kshs. 45k-48k depending on the experience and qualifications.
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