Call Center Operator

Job Summary

We are looking for a skilled call centre agent to develop and execute the sales plans for our client in Kenya. The call centre agent will be responsible for managing clients and making active sales.

  • Minimum Qualification: Bachelor
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

LOCATION: Full-day online job

Key Accountabilities:
•    Maintain and build relationships with key managers and customers.
•    Provide reports and audio recordings of each conversation with the customer.
•    Work closely with the various departments in the company to ensure accurate follow-up.
•    Sales skills
•    Be prepared to call customers who have complaints every working day

Person Specification:
•    A bachelor’s degree in Business Studies and/ or Marketing qualification.
•    At least 2-5 years experience working/worked in a Sales environment.
•    Ability to work with little or no supervision
•    Excellent telephone manner
•    Ability to build relationships quickly
•    Ability to organize and prioritize workload
•    Ability to analyze given information and propose options of solution
•    Work to tight deadlines
•    Articulate and confident
•    Highly organized
•    Excellent communicator
•    Good interpersonal skills and friendly
•    Commitment to high-quality service delivery
•    A flexible “can-do” approach
•    Enthusiastic and flexible
•    Reliable and Willing
•    Efficient
•    Competency in MS Office, Excel, Outlook, and PowerPoint.
•    Accuracy and attention to detail
•    Interpersonal Skills
•    People Management Skills.
•    Strong internet connection
•    Personal computer or laptop
•    Headset and ability to record outbound calls

Salary: 24000-58000 kes

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